Job Description

Why Wincanton?


Competitive salary 32,000 to 34,000 per annum Generous holiday allowance with the option to buy more Extended Employee Assistance Programme including free financial and legal advice Extensive training opportunities with funded accredited courses Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!

Day to day responsibilities


Reporting to the International Transport Manager, supporting strategic and operational goals Lead and manage the daily operations of the 4PL Control Tower Team Ensure timely and efficient execution of all transport schedules in line with customer requirements Monitor and manage financial performance to meet or exceed business targets Act as the key point of contact for customer issue resolution, handling complaints promptly and professionally Attend regular customer review meetings, both on-site and remotely Prepare and present monthly KPI and performance data for customer reporting packs Support business development through detailed analysis and cost modelling Lead or contribute to customer-specific project work and process improvements Maintain expert knowledge of international freight movements across air, sea, and road Ensure compliance with international transport documentation, customs procedures, and legal requirements Use Office 365 and other systems to manage operations, reporting, and communication Take ownership of a nominated customer account, driving high standards and consistent delivery Management and recruitment of direct reports Processing of supplier invoices to ensure prompt payments Onboarding of new suppliers and leading rate negotiations Usage of multiple operation specific systems; TMS, WMS, SAP and bookings portals

What will you bring?


Proven experience managing and developing a team within a logistics or transport environment Strong background in international transport operations (road, ocean, and air), ideally within a 4PL/3PL setting Experience working in a demanding, customer-facing service environment Excellent written and verbal communication skills with the ability to communicate confidently at all levels High attention to detail with a customer-first mindset Strong time management, organisational, and problem-solving abilities Self-motivated, proactive, and capable of working independently and collaboratively Skilled in data analysis and operational reporting A flexible, enthusiastic approach with a 'can-do' attitude Familiarity with customs processes, incoterms and compliance regulations is essential Proficient in Microsoft Office 365 and comfortable using logistics software

Wincanton's commitment


Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.