Job Description

DESCRIPTION

Please, note this is a temporary role on a fixed-term contract basis ending on the 31 January 2024

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It\'s your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That\'s the energy and passion behind Amazon.

EU ROC Overview

European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon\'s European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon\'s European transportation network and thereby has direct impact on Amazon\'s ability to serve customers on time.

Purview of a Transportation Specialist
Transportation Operations Specialist works across the EU in a cross-functional environment with Carriers, Supply Chain, FCs and the Retail organizations to determine future demand for Transportation resources, and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Transportation Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Responsibilities include, but are not limited to:
\xc2\xb7 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
\xc2\xb7 Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word).
\xc2\xb7 Develop and understand performance metrics to assist with driving business results.
\xc2\xb7 Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
\xc2\xb7 Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
\xc2\xb7 Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centers).

\xc2\xb7 Provide real-time customer experience by working in 24x7 shift operating environment.

• End date will be 31st January 2024

Key job responsibilities
Responsibilities include, but are not limited to:
\xc2\xb7 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
\xc2\xb7 Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word).
\xc2\xb7 Develop and understand performance metrics to assist with driving business results.
\xc2\xb7 Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
\xc2\xb7 Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
\xc2\xb7 Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centers).

\xc2\xb7 Provide real-time customer experience by working in 24x7 shift operating environment.

We are open to hiring candidates to work out of one of the following locations:

Dunstable, GBR

BASIC QUALIFICATIONS

Basic Qualification:

Strong computer literacy
Good verbal and written communication skills
Experience in MS office mainly Word and Advanced Excel (Pivot Tables, VLookUps)

PREFERRED QUALIFICATIONS

Preferred Qualification:

Bachelor\'s degree (or higher / Equivalent) required
1 years experience in Logistics or Transportation.
Strong interpersonal and communication skills
Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
Should be flexible to adapt to support a 24-7 operating environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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