Job Description

IDEXX Laboratories are looking for an outstanding Transportation Support Specialist to work in our transport department at our veterinary diagnostic reference laboratory in Wetherby. The transport department coordinates the collection of diagnostic specimens from locations in the UK and Ireland, dealing with internal and external customers over the phone.
IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalised support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.
Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX's Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance, and continuous improvement.
Hours: Tuesday - Saturday 35.5 Hours per week
1 year Fixed term Contract
In this Role:

• You will answer inbound calls from customers requesting a courier collection
• You will receive email requests to book collections
• You will check all shipments are on time and communicate with relevant internal customers
• You will arrange the shipping of samples to Pathologists off site
• You will assist in troubleshooting courier companies in sample pick up enquires
• You will deal with customer complaints and recording and resolving issues quickly

What You Will Need to Succeed:

• You will have previous customer service experience and call center experience is preferred
• You will have excellent communication skills as you will be working with various stakeholders
• You will have fantastic attention to details and brilliant organisational skills
• You will be expected to demonstrate a positive attitude and a willingness to learn new procedures and be able to adapt to change quickly
• You will be disciplined and a self-starter by nature

We are proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
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Skills Required