Job Description

Band 4

Main area

Trauma & Orthopaedics

Grade

Band 4

Contract

Fixed term: 12 months (Approx. 12 months maternity cover contract/ secondment)

Hours

Full time - 37.5 hours per week (Monday - Friday 8am - 4pm)

Job ref

343-7299258-FM-SC-VCG

Site

St Helier Hospital

Town

Carshalton

Salary

32,199 - 34,876 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

14/09/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

MATERNITY COVER - 12 MONTHS CONTRACT /SECONDMENT

Base: St Helier Hospital



Working hours: Monday - Friday 8am - 4pm / 9am - 5pm



We are looking for an experienced administrator to join our friendly fracture clinic administration team within the Trauma & Orthopaedic department. This role will be based at St Helier Hospital.



The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.



Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and discharge.



To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.



The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

Trauma & Orthopaedic Patient Pathway Coordinator Band 4

We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier's Trauma & Orthopaedic administrative team.



The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.



Based in T & O, the post holder will be the point of contact for all fracture clinic administrative and clerical issues relating to a patient's fracture pathway whilst under the orthopaedic services care, tracking and booking orthopaedic appointments. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.



The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have PAS IT system and MS Excel knowledge.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

1 x full-time position available.



Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.



The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

#

Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

ECDL NVQ level 3 in Business Administration or Customer Care of equivalent #

Experience

Essential criteria

Experience of using a full range of IT/Patient administration systems Experience of patient administration work in an NHS setting

Desirable criteria

Previous Trauma & Orthopaedic experience Experience of booking surgical procedures #

Skills and Knowledge

Essential criteria

Experience dealing with customer complaints and customer care The ability to prioritise tasks effectively without direct supervision Good verbal and written communication Computer literate, with experience of using a keyboard Knowledge of NHS service provision including the pathway of care and RTT Knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Knowledge of confidentiality and data protection principles

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.