Job Description

We are looking for a Travel Advisor to join our team in Newcastle, on a part time basis. The role is 21 hours per week, over 3 days. We do require somebody who is available on a Monday, but we can be flexible on the other 2 days worked.
In this busy and varied role you will be involved in a broad range of tasks, from booking internal employees travel, to dealing with any complaints or issues that may arise when employees are travelling on business. Sitting within Womble Bond Dickinson's finance department, you will report to the Travel Supervisor whilst working alongside our small travel team who manage all travel requirements for the firm.
The role will involve looking after employees travel needs from first enquiry to the completion of travel. You will be dealing with a range of bookings from hotel reservations, to rail and flights. In the role you will be required to determine our employees travel needs and advise them as appropriate on destinations, modes of transportations, travel dates, costs and accommodations, helping build complex and personalised travel itineraries.
Your days will be spent supporting the wider team, managing our inbox, dealing with invoices and queries and liaising with internal stakeholders.
What are we looking for?
To be successful in the role you must have customer service experience in a fast paced corporate environment and ideally have experience in booking travel. Previous experience of working within corporate travel, or experience with fare systems in particular is desirable.
Equally as important are the skills you will bring to role; strong IT skills are a must, along with a meticulous and detailed approach. In keeping with our culture, you'll need to be supportive to colleagues and demonstrate a flexible and helpful attitude. In addition, you'll be professional and pragmatic with a naturally inquisitive nature. We're looking for a problem-solver who uses common sense to reach a satisfactory conclusion.
To be successful in the role, you will need as a minimum:

• Experience using Microsoft Office Packages, such as Outlook & Excel.
• Proven experience working in a fast paced, admin based or customer service role. Experience in travel booking is desirable but not essential.
• Demonstrable experience managing your own workload.

What makes it great to work here?
We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!
As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.
Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about . We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.
We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring.
We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please for ways that you can work with us.

Skills Required