Job Description

Job Title: Travel Advisor / Transport Dispatcher
Location: East Edinburgh (Office-Based Only)
Contract Type: Temporary Ongoing
Rate of Pay: 15.53 per hour
Hours of Work: Monday - Friday, 36 hours per week
We're looking for a Transport Dispatcher / Travel Advisor to join our busy Community Transport Hub in East Edinburgh. In this role, you'll coordinate and dispatch transport for children (including those with additional support needs) and vulnerable adults who rely on safe, reliable travel.
This is an office-based role only. Please note there are limited public transport links nearby, so applicants should live locally or have their own transport to get to the office.
What You'll Do
Much like a taxi dispatcher, you'll be at the heart of operations, making sure the right passengers get the right transport at the right time:

• Book and schedule daily transport using specialist software.
• Dispatch vehicles, allocate routes, and balance efficiency with passenger needs.
• Work closely with schools, health and social care teams, and contractors to coordinate travel.
• Handle calls, queries, and last-minute changes with confidence.
• Support admin tasks including invoices, orders, and data records.

What We're Looking For

• Previous experience in dispatch, transport coordination, or scheduling is an advantage.
• Strong organisational and problem-solving skills.
• Confident with technology (Word, Excel, booking/scheduling systems).
• A clear communicator who stays calm under pressure.
• Customer-focused with the ability to support vulnerable service users with dignity and respect.

Apply Now
If you're ready to put your skills to good use in a role that truly matters, apply today via this advert.

Skills Required