Job Description

Job Ref:

CAL1246

Branch:

Newcastle Travel Centre

Location:

Caledonian Leisure Newcastle Travel Centre, Newcastle Upon Tyne

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

37.5

Posted date:

15/08/2025

Closing date:

17/09/2025

We have exciting development plans as we evolve as a business and would love to hear from people who are passionate about the travel sector.

Key Job Responsibilities:

Selling holidays for two major travel brands - Caledonian Travel and Breakaways You will have drive and passion to hit and exceed sales targets, plus the dedication to deliver the very best in customer service to our customers. Selling holidays and holiday insurance 'face to face' and over the telephone. Processing holiday bookings through a bespoke reservations system. Processing brochure requests and holiday confirmations. Answering customer queries over the telephone and via email. Keeping up to date with the latest holiday products on sale and ensuring that your shop window reflects this to maximise sales potential and showcase our brands. Speaking with customers in the shop about their holiday experience and feeding this back to colleagues in other departments. Looking after our customers as they set off on holiday from their joining point. Complete daily banking duties.

About you

Previous telesales and customer facing experience in a supervisory role is desirable. Always looking for new sales opportunities. Responsible and accountable attitude. Enjoys leading by example and motivating your team to maximise sales and to deliver great customer service. An excellent communicator, able to engage with customers, suppliers and colleagues. Computer literate with accuracy, attention to detail and great organisational skills. We offer 7 days a week personal contact to our customers, through our travel shops and contact centre, so a flexible 'can do' attitude is essential to succeed in this role.




In return we offer you a great working environment, full in-house training and on-going support to enable you to succeed and become a valuable member of our team. Alongside your basic salary we also offer an un-capped sales incentive bonus scheme, a company pension and employee discounts on all of our holidays, short breaks and box office events, a uniform is also provided.

About us

You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.



At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.



We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.



Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.


The Newcastle Travel Centre is located in Newcastle city centre within the Haymarket metro station, easily accessible by public transport and surrounded by many shopping opportunities.