Job Description

Travel Claims Handler Customer Service Advisor

Salary:

26,210 30,300 (depending on experience)

Location:

Christchurch / Hybrid

Start Date:

Monday 13th of October

Step into the role join our immersive taster sessions in September!

Curious about what its really like to be a Customer Service Advisor at Charles Taylor? Our upcoming hands-on taster sessions onThursday 4th of September and Wednesday 10th of September will give you a real feel for the job. Youll experience the key aspects of the role, explore both the technical and soft skills needed, learn about our company values, and meet team members who can answer your questions.

Why work with us?

Comprehensive training

Well equip you with everything you need to succeed.

Supportive team culture

Youll work alongside colleagues who are ready to guide and mentor you.

Career growth

We actively invest in your professional development.

Positive workplace

Respect, recognition, and collaboration are at the heart of what we do.

About Charles Taylor Assistance

Were a global leader in medical and security assistance, travel risk management, and travel and health claims solutions. We support international insurers and businesses, helping customers when they need it most.

The role

As a Travel Claims Handler, youll be the first point of contact for customers facing unexpected travel problems. Youll listen, empathise, and guide them through the claims process making a real difference at a difficult time.


Some calls can be challenging and emotionally charged. Our customers contact us when their holiday hasnt gone to plan, so resilience and empathy are key.

Key responsibilities

Assessing claims, confirming policy coverage, and gathering required documentation via phone and email. Resolving claims efficiently while delivering excellent customer service. Managing a high volume of calls and emails. Providing clear, accurate verbal and written guidance throughout the claims process.

What were looking for

Confident communicator with strong telephone skills. High level of computer literacy and numerical ability. Previous customer service or call centre experience (preferred). Organised, detail-focused, and able to work well under pressure. Comfortable switching between phone and email communication. Naturally empathetic, with a genuine desire to help customers. Commitment to training and ongoing professional growth.

Salary & benefits

Hybrid working

(after successful probation)

Salary:

26,210 30,300 DOE Career progression and development opportunities Free Health Cash Plan worth 1,700 per year Generous high-street rewards scheme Free travel insurance (subject to eligibility) Discounts on home and motor insurance

Our values

Integrity

We do the right thing

Collaboration

We are one team

Agility

We learn, evolve, and adapt

Care

We are compassionate and human

Accountability

We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa. * Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.