Job Description

Vacancy No

VN1034

Advert

This role is based in our London office in Shepherd's Bush and a minimum of 3 days per week in the office is required. The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.

About us

At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.


Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.


If your passion is travel and you're looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here

The role

As a Travel Operations Specialist you will be responsible for the behind-the-scenes management of a client's itinerary once they have chosen to book with Audley. This role focuses on administrative tasks and the end-to-end operation of trips ensuring a smooth and trouble-free journey for our clients from the moment of booking confirmation until their return home.




You will work closely with our sales teams (Country Specialists), other Audley teams (Operations, Product, Finance and Ticketing), and our partners on the ground (Ground Handling Agents or GHA) to deliver a high standard of quality, service and trip satisfaction. Although the role is not client facing, it involves liaising with various internal and external stakeholders, including Country Specialists and our ground agents worldwide.

Key responsibilities include:

Booking process:


Confirm all elements of client itineraries accurately and on time, in line with SLAs. Follow up promptly on unavailable services to ensure timely confirmation, including flights. Process itinerary changes with Country Specialists and GHAs, ensuring all updates are accurate. Book, confirm and amend ancillary services as required.

Quality Assurance:


Complete all booking checks and authorisations following documented processes. Ensure confirmations are accurate. Maintain timely authorisations to support consistent service delivery.

Pre-Travel Process :


Finalise all booking and flight details ahead of departure, crosschecking with GHAs and Country Specialists. Ensure booking records and costings are accurate; resolve discrepancies. Prepare accurate, personalised final travel documentation. Flag any inaccuracies in centrally saved product content.

On Trip Operations:


Where required, provide support with operational issues while clients are travelling, including amending reservations and reissuing documentation when itineraries change.

About you

You're organised, detail focused and confident communicating with a range of stakeholders. You deliver accurate, high-quality work on time and provide excellent service with a calm, resilient approach. Comfortable working independently in a fast-paced environment, you enjoy solving problems and continuously developing your skills.


Confident communicator with strong written and verbal skills Proven ability to deliver accurate work on time and provide excellent service Calm, resilient and adaptable in fast paced environments Self-motivated problem solver who works well independently Committed to learning and personal development Strong Maths and English skills Good working knowledge of Office 365 Embodies Audley values: positive, one team, making a difference, passionate about travel Experience of working in the travel industry would be an advantage, but not essential Experience using CRM systems, including understanding supplier costing and flight booking processes, is desirable

What you'll get in return

Holiday - 25 days rising to 30 days with length of service A day off for your birthday A day off for volunteering to support a charity, local support group or community work of your choice Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling Enhanced family leave Enhanced pension scheme Life insurance Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites Gympass - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers Sabbatical leave Long service awards

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; London

Salary

Starting salary of 27,500