Job Description

At Jo Malone London, bringing the brand\xe2\x80\x99s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London\xe2\x84\xa2 to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.



The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals


Responsibilities and tasks

• Deliver exceptional customer service

• Maximise sales performance and productivity

• Build collaborative relationships with your colleagues

• Support the execution of in store events

• Awareness of stock and inventory

• Maintain high VM standards and work environment

• To be aware of competitor activity and to drive an omni-channel approach

• Adhere to Brand grooming guidelines

• Maintain the high standard of housekeeping

Our Brand


The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.


At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.


Our company brand is the articulation of who we are\xe2\x80\x94it defines our corporate entity, The Est\xc3\xa9e Lauder Companies.


WE ARE
Individuals.
We are a bold, diverse community\xe2\x80\x94home to the most creative talent.


WE ARE
Inventors.
We have pushed the boundaries of possibility for 70+ years\xe2\x80\x94together, we are inventing the future of beauty.


WE ARE
Global Citizens
We are a bold, diverse community\xe2\x80\x94home to the most creative talent.


As a company, we\xe2\x80\x99ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we\xe2\x80\x99re ready to share and amplify our company brand so that we can build on The Est\xc3\xa9e Lauder Companies\xe2\x80\x99 leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we\xe2\x80\x99ve just completed the same exercise for our company brand, The Est\xc3\xa9e Lauder Companies.
Together, WE ARE The Est\xc3\xa9e Lauder Companies. #ELCfamily

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process \xe2\x80\x93 requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.
Qualifications

• The Ideal Candidate
  
  
  The ideal candidate will be warm, kind and friendly, love to help with a \xe2\x80\x98can-do\xe2\x80\x99 attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
  • The ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Luton
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2318629

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.