Job Description

You will need to hold a valid SIA License

You must have an excellent level of communication.

Good command of the English language and written skills as you will be interacting with passengers on a daily basis and completing incident reports which could be used in court.

To be active, enthusiastic and approachable is a must, you will be engaging with the general public, answering their questions and providing an excellent level of service. A desire to help people, deliver a pro-active level of customer service Excellent at conflict management and able to diffuse situations appropriately. Be able to satisfy British Transport Police screening & vetting requirements.

Please do not apply for this role unless you:

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Are able to comply with the British Transport Police vetting standards as per the guidance provided.

_Please also be aware that you will be asked to declare all previous convictions and cautions, including spent convictions and driving offences

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Are unable to provide a full 5 year's of work history without gaps.

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Resident in the UK for a period of 3 years or more

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Eligible to work full time in the UK without restrictions

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Are unable to be flexible to work a variety of shifts across 7 days (shifts structured to cover early morning to late at night).

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Employee Benefits

28 days paid holiday (accrued & pro-rata). Bank Holidays paid at double time SIA license renewals and top up training organised and paid for by the company Travel pass for yourself and Family to travel anywhere on the Northern Rail network for both work and leisure purposes. Enrolment in pension scheme. Training and development opportunities to enhance your knowledge and skillset including RSAS training, first aid and Samaritans courses. Option for overtime for those officers wishing to work additional hours. Wage Stream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting. Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme. Full company uniform, Body Armour, Body worn camera, radio and company phone personally issued to each officer. Perfect for someone wanting to develop their career by working in a highly respected role with progression opportunities available.

Core duties and responsibilities of a Travel Safe Officer

Report and take appropriate action when dealing with crime and anti-social behaviour on the NTL network in accordance with company policy and Railway Byelaws. Conduct on train patrols on designated routes as directed by the Management team. Actively engage with staff and customers providing exceptional customer service. Operate within the law at all times, and professionally deal with any individual who refuses to act in accordance with the Railway Byelaws and Conditions of Carriage. Proactive manner in the performance of your duties whilst maintaining your personal safety at all times. Where necessary, calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties.
Job Types: Full-time, Permanent

Pay: 14.81 per hour

Experience:

Security: 1 year (required)
Licence/Certification:

SIA Licence (required)
Work Location: In person