Job Description

Experienced in retail travel and looking to move into the Tour Operator side of the Industry? Recently studied Travel & Tourism and looking for your first role in Travel? Looking for a Monday - Friday / hybrid role? Look no further!
We are working with a reputable Tour Operator based in SW London, who are looking for a Support Consultant to join their Sales and Customer Service team.
The role:

• Produce professional and accurate documentation within agreed deadlines
• Communicate with clients and agents via phone and email to gather all required information ahead of travel
• Run booking reports to confirm readiness for documentation
• Liaise with Product teams to ensure accuracy for each departure
• Deliver service that consistently delights customers and drives positive experiences
• Aim for first-time resolution to minimise repeat customer contact
• Communicate clearly and proactively to reduce customer effort at every stage
• Coordinate with internal departments to fully represent the customer's needs
• Honour all commitments to customers with timely follow-up
• Liaise with external suppliers and third-party providers
• Book travel services and manage brochure distribution and stock levels
• Support all departments where required
• During peak demand, act as first point of contact to assist with calls and email enquiries
• Provide personalised service, recognising individual customer requirements
• Accurately capture detailed information using in-house booking systems

About you:

• Some experience within Travel & Tourism (desirable)
• Proven commitment to delivering exceptional customer service
• Strong written and verbal communication skills
• Excellent organisation and time management
• Positive, proactive and enthusiastic attitude
• High level of accuracy and attention to detail
• Ability to meet deadlines and remain composed under pressure
• Self-motivated with the ability to work collaboratively as part of a team
• Willingness to take ownership and demonstrate initiative

The package:

• A starting salary of 25,000
• Flexible workplace culture with hybrid working model
• 4 weeks of annual leave plus bank holidays and a bonus week
• Learning Allowance, access funds to use towards your learning and development
• Experience our premium products through familiarisation trips
• Opportunity to Work From Anywhere for up to 20 days per year
• Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
• Paid Parental Leave
• Employee Assistant Program
• Family and Friends travel discounts
• Highly engaged team and great company culture

Interested?
Please click APPLY or contact joe@traveltraderecruitment.co.uk

Skills Required