Job Description

Dental Treatment Coordinator

About us:

The Smiles Studio is a state of the art dental practice offering bespoke treatments such as implants, fixed and removeable orthodontics, and Smilefast makeovers. Offering treatments on both a Private and NHS basis, our goal is to provide world class affordable options. We are a family owned business with two practices, one in Chandlers Ford and one in Lymington. The mission of our team is to treat our patients as we would treat a member of our own family.

Job description:

As a Treatment Coordinator (TCO), you will be the main point of contact for all patient enquiries and, after successfully booking patients, you will be responsible for supporting them through their entire treatment journey. Working alongside our principal dentist, you will book implant consultations, explain treatments and answer any questions the patient may have, send welcome emails, consent forms, leaflets and provide payment plan options. You will also be expected to follow up all other leads and promote our Practice Plan scheme.

You may be asked to cover reception in the event of staff sickness.

Training will be provided as well as regular continuous professional development opportunities.

If this sounds like a great job for you, please apply with your CV. We look forward to receiving your application!

Summary of job role:

Responding to emails sent by patients from our website or social media channels

Calling patients who contact us via telephone

Liaising with internal customers who require TCO

Arranging consultations for patients as soon as possible

Taking the patient through the patient WOW journey

Explaining different treatments to patients

Digital photography

Showing our previous work to help patients understand treatments

Working closely with nurses and clinicians to allow perfect handover of patients through all stages

Going through treatment consent forms

Arranging finance options for patients

Acquiring video and written testimonials from patients with consent

Getting patients to sign up to our other non-dental consultants

Following up on patients who have not yet signed up for treatment

Reporting on the number of enquiries and the conversion rates

Arranging practice open days to promote certain treatments

Reporting on where our patients come from

Running quarterly offers

Work alongside our marketing team to ensure our social media, newsletters and advertisements are up to date and reaching a wider audience.

The ideal candidate will have:

Excellent communication skills - your success will be determined by your ability to communicate effectively with patients, team members and outside contractors. In order to succeed you will need to master the ability to build rapport with patients and motivate and inspire team members.

Organisational skills - you will be responsible for managing your own diary as well as carrying out other regular tasks.

Creativity - supporting the marketing team, you will monitor which platforms are resulting in the most bookings and offer suggestions for which treatments require more focus, as well as coming up with ideas based on what has been working and what hasn't.

Resourcefulness - you will be expected to make the most of the materials you will be working with.

Attention to detail - communication with patients, as well as marketing materials and emails must be thorough, well-written and informative. Professionalism is key and will be evident throughout all correspondence with patients and the rest of the team. Your work will be a reflection of us as a practice and so attention to detail is therefore essential.

Self-motivated - as a TCO, you will frequently have to change your working style to suit the needs of the industry and be willing to constantly grow and learn. This will include researching, attending courses and seminars, going to peer meetings and doing everything possible to stay ahead in the field.

Leadership - you will be responsible for executing several systems and training others to follow and adhere to them also. You may eventually be requested to roll out the TCO role in our other practice, which requires demonstrating leadership skills.

Well presented, reliable, and supportive

Candidate requirements:

Previous experience in a dental setting, preferably as a nurse or treatment coordinator (preferred)

GDC registration (preferred)

Driving license (preferred)

Ability to travel to the Lymington branch as needed (required)

Experience:

Dental Nursing: 1 year (preferred)

Treatment Coordinator: 1 year (preferred)

Sales: 1 year (preferred)

Experience using SOE dental system (preferred)

License / Certification:

GDC registration - Qualified Dental Nurse (preferred)

Benefits:

Free onsite parking at our Chandlers Ford branch

Free street parking near our Lymington branch

Team Rewards Scheme

Company Pension

Extra day off for your birthday after one year of service

Job Types: Full-time, Permanent

Pay: 24,538.80-28,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person