Job Description

Location:

Harley Street, London

About the company:

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK's leading private healthcare companies, within the fertility sector, with premier locations at London's famous Harley Street and London Bridge. Our brands (London Women's Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.

About the role:

We are looking for anew talent to take up a key role in our programme, providing extraordinary customer-centric service, and contributing to business growth and development.

The treatment coordinator will be responsible for customers' experiences throughout their journey from the first enquiry until the completion of their egg freezing treatment. Working closely with our highly experienced clinical team, treatment coordinator will engage with customers at a compassionate and professional level to provide a tailored treatment plan to meet each customer' needs and to maximize customer satisfaction.

Job specification:

Establish a compassionate environment by providing excellent experience to Elective Egg Freezing customers and enquiries. Be the first point of contact for new and existing customers and to provide exceptional expert and compassionate service. Create and maintain a proactive process that supports the customer journey. Identify opportunities to continuously improve customer experience. To maximise conversions to treatment by providing relevant information to aid customer decision making process.

Person specification:

Strong communication and organisational skills Attention to detail Ability to multitask, and know how to prioritize daily activities, while following the established protocols and procedures Ability to manage deadlines and meeting targets

Knowledge/Skills/Experience:

Demonstrated knowledge of Customer Experience related work Strong attention to detail and ability to adhere to procedures and protocols

Qualifications:

Medical Administrator: 1 year (Preferred) Sales and Customer Service: 1 year (Preferred)

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion

We at London Women's' Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Schedule:

8 hour shift
Experience:

Administrative: 1 year (required) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/05/2025