Job Description

Treatment Coordinator & New Patient Enquiry Specialist

Join one of Harley Street, London's leading Prestigious, Private Dental Studios

Are you a people-first communicator with a passion for premium service and performance-driven sales?

Do you thrive in elegant, high-touch environments where every client interaction matters?

If so, this could be your next career-defining role...

At?Harley Street Dental Studio

, we don't just deliver world-class cosmetic, restorative, and general dentistry, we deliver life-changing outcomes in one of the UK's most recognised private dental settings.

With an award-winning team, exceptional clinical care, and a loyal client base, we're looking for someone to raise the bar even higher.

We are seeking a commercially mindedTreatment Coordinator (TCO) & New Patient Enquiry Specialist to support our patients on their journey, from first contact through to booked consultation and final smile, building trust, moving conversations forward, and delivering confidence along the way.

What You'll Be Responsible For

Respond to enquiries via phone, email, CRM, and WhatsApp, ensuring warmth and professionalism across all channels Build rapport quickly with new patients and act as the first point of contact for treatment presentation and scheduling Proactively follow up with leads to maintain contact, answer questions, and increase conversion Learn and explain our treatment journey clearly and confidently, aligning patient expectations with clinical pathways Host patients during in-practice consultations to ensure a seamless, reassuring experience Track enquiry volumes, performance data, conversion metrics and follow-ups using CRM tools (e.g. Software of Excellence) Collaborate closely with clinicians, admin and sales teams to ensure a smooth end-to-end patient experience Recommend cases for escalation or further clinical input where needed

What We're Looking For

We're seeking a proactive, confident communicator with excellent telephone and written skills and a warm, empathetic approach combined with strong commercial awareness.

Previous experience in sales, bookings or luxury client relationship roles (e.g. healthcare, aesthetics, hospitality, retail or recruitment)

Highly organised, reliable and resilient, someone who thrives on structure, metrics and follow-through

Comfortable owning targets and motivated by both purpose and performance

Dental knowledge is a bonus, but not essential, full training will be provided

You'll be a confident, service-driven communicator with a natural ability to convert curiosity into trust, and leads into loyal patients!

What We Offer

Salary: 30,000-38,000 depending on relevant experience Quarterly performance bonus linked to KPIs Beautiful central London working environment Mentoring and development support from an experienced leadership team Career progression opportunities as the business continues to grow The opportunity to work in a leading Harley Street location with a professional and supportive team The chance to make a real difference to patients and practice success

Location:

Harley Street, London

Hours:

Full-Time (In-Practice)

Reports to:

Patient Experience & Sales Manager

Ready to Make a Difference?

Apply today with your CV, and a short covering letter telling us why you would be a great fit and become part of something amazing!

Job Type: Full-time

Pay: 30,000.00-38,000.00 per year

Ability to commute/relocate:

London W1G: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person