Job Description

Orthodontic Treatment Coordinator / Receptionist - Orthoplus Hemel Ltd

Hemel Hempstead

|

Part-time, Permanent

|

No weekends!

We are seeking a dedicated and detail-oriented

Treatment Coordinator / Receptionist

to join our friendly and professional team at

Orthoplus Hemel Ltd

. The ideal candidate will play a crucial role in ensuring a seamless experience for our patients by coordinating treatment plans and managing patient interactions. This position requires strong organisational skills and the ability to work effectively in a fast-paced office environment.

You'll be working in a busy

NHS/Private Orthodontic Practice

where patient care is always the top priority.

Orthodontic experience is preferred, but

full training will be provided

.

If you thrive in a supportive, motivated team and want to grow your career, we'd love to hear from you!

Role & Responsibilities

Serve as the primary point of contact for patients, addressing inquiries and providing information regarding treatment options. Coordinate patient appointments, ensuring efficient scheduling and follow-up. Assist in preparing treatment plans and explaining procedures to patients clearly and compassionately. Maintain accurate patient records and documentation in compliance with regulatory standards. Collaborate with dental professionals to ensure cohesive communication regarding patient care. Provide exceptional customer service, fostering a welcoming environment for all patients. Keep the practice clean and hygienic, taking initiative where needed. Follow protocols and procedures (full induction provided). Take impressions, iTero scans, and clinical photographs. Support reception duties: answering calls, booking appointments, handling payments, and patient queries.

Requirements

Orthodontic background

/ Dental Nurse (preferred) Right to work in the UK. Previous office experience is essential, preferably within a healthcare or dental setting. Strong communication skills, both verbal and written, with the ability to engage effectively with patients and team members. Excellent organisational skills with attention to detail, enabling the management of multiple tasks simultaneously. Proficient in using office software and technology to maintain records and facilitate communication. A compassionate approach towards patient care, demonstrating empathy and understanding at all times. Ability to work collaboratively within a team while also being self-motivated to complete individual tasks efficiently.
If you are passionate about providing exceptional patient care and thrive in an organised office environment, we invite you to apply for the Treatment Coordinator position.

Benefits

On-site parking. Employee discounts. Access to training & career development. Pension scheme.

No weekend work or bank holidays!

Hours:

Part-time, 3 days a week Tuesday-Thursday (21 hours) (flexibility preferred)

Pay:

15.00 per hour (per hour depending on experience and qualifications)

Location:

In person - Hemel Hempstead

Job Type: Part-time

Pay: 15.00 per hour

Experience:

dental nursing: 1 year (preferred)
Work Location: In person