Job Description

Do you thrive in a fast-paced environment and love helping others create unforgettable experiences?

Are you a great communicator with a keen eye for detail and a passion for customer service?

Ragdale Hall Spa

is looking for a friendly, organised, and enthusiastic

Treatments and Activities Sales Advisor

to join our exceptional team. Nestled in the beautiful Leicestershire countryside, Ragdale Hall Spa is an award-winning retreat where wellbeing, luxury, and personalised service come together - and our Treatments and Activities Sales Advisors play a vital role in making every guest's stay truly special.

From scheduling bespoke treatment plans to advising guests on the perfect spa experience, this is a varied and rewarding role where no two days are the same. If you're passionate about helping others, love working in a dynamic environment, and enjoy the challenge of creating seamless guest journeys, we'd love to hear from you.

Main Duties:

(Full Training Provided)
Scheduling treatments, activities, and meal times for over 300 guests daily using our computer system - tailoring each itinerary to individual needs and preferences. Screening guest health questionnaires with empathy and care, ensuring treatments are suitable and safe. Accurately billing treatments to guest accounts and performing regular financial checks to ensure no outstanding balances. Planning schedules for over 150 beauty therapists, including welfare breaks and a varied treatment mix. Advising guests over the phone and face-to-face on treatment options, upselling and link-selling wherever possible to meet sales targets. Delivering exceptional customer service at our Treatments Reception Desk, assisting with queries and guiding guests around the Hall. Communicating effectively with guests, colleagues, and supervisors to ensure smooth operations and guest satisfaction.

Qualifications & Skills Required:

GCSE Grade C or above (or equivalent) in English and Maths. Excellent communication and customer service skills. Computer literate with strong attention to detail. Ability to work under pressure in a busy environment. Previous experience in a sales or customer-facing role is an advantage but not essential.

Hours of Work:

31 hours per week. Shifts between 8am-7pm, worked on a rota basis. 1 in 3 weekends required.

Salary:

12.26 per hour Non contractual commission-based bonus structure available. Additional information to be provided to the successful applicant.

Work Perks:

Opportunities to earn gratuities of up to 1,400 per annum on top of your basic salary. Exciting career development opportunities - we're committed to helping you grow and progress within the company.*
Complimentary meals - enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.*
Free on-site parking. Staff accommodation may be available in Melton Mowbray. Free transport from Melton Mowbray and Asfordby. Exclusive access to fantastic facilities - take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.*
Generous discounts across all retail areas and food & drink outlets. 50% off most beauty treatments - indulge in our beauty services at a reduced price.*
Discounted stays and day packages - exclusive offers for you, your friends, and family.*
Employee referral scheme - earn bonuses for recommending friends to join our team.*
Long service rewards - celebrate your milestones with loyalty bonuses and special events.*
Recognition and rewards - receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.*
Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive. A fun, friendly, and welcoming workplace - enjoy being part of a supportive team that values each individual.*


This is a fantastic opportunity to be part of a supportive and welcoming team in a beautiful setting, where your organisational skills and enthusiasm will make a real difference every single day.

Full training will be provided

, so if you're ready to join a place where your efforts truly matter, apply today and start your journey with

Ragdale Hall Spa.

Vacancy ID : 012684