Job Description

We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our our Operations team on a hybrid basis working both at home and from our office in Dyfed Powys Police Headquarters. This role is full time working 37.5 hours per week.

County/Borough

Carmarthenshire

Office location

Dyfed-Powys Police Police Headquarters PO BOX 99. Llangunnor Carmarthen SA31 2PF

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Shifts between 9am and 6pm Monday - Friday

Basic Salary

24,949.40 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

22/09/2025

Ref No

6355

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options

: Including hybrid working.

Generous Annual Leave

: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave

: An extra day off for your birthday.

Pension Plan

: 5% employer contribution.

Enhanced Allowances

: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts

: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing

: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support

: Employee assistance programme and wellbeing support.

Inclusive Networks

: Access to EDI networks and colleague cafes.

Sustainable Travel

: Cycle to work scheme and season ticket loans.

Career Development

: Ongoing training and support with opportunities for career progression.

About the role:

This role is a hybrid post and your location will be Dyfed Powys Police Headquarters in Carmarthen.


As a Triage & Early Intervention Officer you will:


Directly support victims affected by crime & ensure the provision of tailored one-to-one support Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services. Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support Work alongside a team of staff to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:


Good communication & networking skills To be able to work independently as well as part of a team Be able to build customer value

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.



As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.