Job Description

Triage Nurse - GP Telehealth Service

Overview

We are currently recruiting an experienced and fully registered triage nurse to support our virtual GP telehealth service.

In this fully remote role, you'll be the first clinical point of contact for patients reaching out for care. You'll use your expertise to assess urgency, provide remote triage, and route cases to the appropriate GP, ensuring patients receive the right care at the right time. Whether reviewing notes or speaking directly with patients, your role will make a real-time impact every day.

We think this role will be best suited to a Band 6 - 7 nurse, crucially with experience in a primary care setting.

Annual Salary

- 40,000 - 45,000 FTE (depending on experience); pro rata if part-time

Contract

- Permanent

Location

- Remote, working from home

Hours

- Monday to Friday, full- and part-time availability,

min 16 - max 40

hours per week.

Please review our

essential

and

preferable selection criteria

below before applying. For instance, we would be keen to hear from nurse prescribers. Although not essential, prescribing opens the door for a broader scope of practice within our model and could lead to extended care responsibilities as our services evolve. If you're looking for a remote role where you can grow, we'd love to hear from you.

Role and Responsibilities

The duties and responsibilities of a telephone triage nurse include but are not limited to:

Working as an autonomous practitioner and providing high quality clinical triage for the GP telehealth service Reviewing incoming cases for urgency and priority based on assessment of symptoms and available health information Holding phone and video triage assessments with patients where required Evaluating the severity of a patient's illness quickly before proposing a suitable degree of care centred on all available information Providing signposting and/or medical advice to persons who have minor/common health problems Scheduling and allocating appropriate appointments to GPs on platform Efficiently triaging patients depending on the eligibility and exclusion criteria Role may extend to treatment over time.

Selection Criteria

Must-Have

: experience of triage in a primary care setting

Must-Have

: remote / telephone triage experience

Should-Have

: ability to consult with children

Could-Have

: Ability to prescribe Registered with NMC (PIN verification will be required) Excellent clinical knowledge and assessment skills Excellent IT skills, including absolute competency in MS Word, Excel, PowerPoint and Patient Administration Systems Ability to plan effectively and maintain excellent levels of focus and personal organisation Would likely suit a Band 6-7 Nurse

Key Traits

Excellent patient communication skills with the ability to motivate individuals into making life changes Evidence of CPD Experience of working with multi-disciplinary teams

What's In It For You

We understand that work-life balance matters. This is a remote role with part-time and full-time availability, Monday to Friday only, with no weekends or late nights. Whether you're returning to work, managing childcare, or seeking a healthier pace, we'll work with you to make it manageable and meaningful.

Pension contribution at the rate of 8% of your qualifying earnings fully paid by Teladoc Private Medical Insurance after successful probation Annual paid leave entitlement of 25 days plus public holidays (pro-rata) Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support Extended parental leave Extended sick leave and pay Extensive Training & Development programme Cycle to work scheme Employee referral programme Company laptop Free flu jabs Paid volunteer time Company events Casual dress

Who We Are

Teladoc Health is the world's leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth

GP services, mental health support, expert medical opinion, nutrition consultations and physiotherapy

. We work with the world's leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

More Reasons To Join Us

A New Category in Healthcare

: ?Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters:

Recognised as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalised interactions to drive better health outcomes at every stage in a person's health journey.

Make an Impact:

In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE

:? Teladoc Health has been recognised as a top employer?by numerous media and professional organisations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Growth and Innovation

:? We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

Diversity and Inclusion

: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications. We adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010, providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.

Job Types: Full-time, Part-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Company pension Enhanced maternity leave Private medical insurance Work from home
Application question(s):

Do you have experience working in a primary care setting? Do you have experience of remote telephone triage? Are you able to consult with children? Are you a prescriber?
Work Location: Remote