Job Description

GOTUTORS is a growing tuition provider with 15+ operating centres across the UK. We are opening a new centre in Willesden Green, North West London (NW2) and we're looking for a confident, organised Tuition Centre Supervisor to support the day-to-day running of the centre and deliver a smooth, high-quality experience for students, parents, and tutors.

(Key Responsibilities)

Supervise day-to-day operations of the centre during opening hours and ensure sessions run on time. Open/close the centre, welcome parents and students, and manage reception/front desk duties. Manage student attendance registers, arrivals/departures, and safeguarding sign-in/out procedures. Coordinate tutor timetables, room allocation, resources, and cover where needed. Be the first point of contact for parent queries (bookings, feedback, concerns, complaints) and escalate appropriately. Maintain a safe, calm, and professional learning environment aligned with GoTUTORS standards. Support behaviour management and student wellbeing, escalating safeguarding concerns immediately. Complete basic admin tasks: enquiries, trial session bookings, reporting to management, and accurate record-keeping. Support local centre growth activities such as open days, parent engagement, and community outreach when required.
Requirements (Person Specification)

Essential

Experience in a supervisory, admin, customer service, or operations role (education/tuition preferred). Strong organisation and time-management skills (scheduling, registers, communication). Confident, professional communicator with parents/carers and staff. Ability to lead calmly, solve problems quickly, and work independently. Competent with IT systems (Google Workspace or Microsoft Office; spreadsheets, email, online tools). Strong understanding of professionalism, confidentiality, and safeguarding responsibilities.
Desirable

Experience in a tuition centre, school, education provision, or youth setting. Experience coordinating rotas/timetables and handling parent enquiries. Safeguarding training (or willingness to complete training immediately). First Aid training (or willingness to complete).
Safeguarding & Compliance

GoTUTORS is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to complete an Enhanced DBS check and provide satisfactory references. All appointments are subject to safeguarding checks.

What We Offer

Opportunity to be part of a new centre launch within an established 15+ centre network. Training, onboarding and ongoing support from senior management. Progression opportunities across a rapidly expanding organisation.
Job Type: Part-time

Pay: 12.21-19.65 per hour

Expected hours: 2 - 18 per week

Benefits:

Employee discount Flexitime
Work Location: In person