Job Description

Tutor Manager

Hours:

Full-time

Location:

Hybrid (primarily remote with regular travel to Grimsby office)

The Opportunity: Tutor Manager

You will lead and develop a team of 10-15 Tutors delivering education across multiple disciplines, ensuring every learner receives consistent, high-quality support that transforms their career prospects. As Tutor Manager, you will create a culture of excellence where Tutors thrive, learners succeed, and quality standards are consistently met or exceeded. Working closely with the Head of Operations and Head of Quality, you will drive performance, foster innovation, and make a tangible difference in the lives of adult learners across the UK.

Our Culture: How We Work

We seek not just your skills but also your dedication to our core values. Our culture runs on trust and making a difference.

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Integrity:

We consistently uphold quality and professionalism in all we do.

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Accountability:

We take responsibility for our actions. Asking for help is encouraged.

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Be Better:

We set high expectations for everyone and continually strive for improvement.

Your Role in Practice: A Typical Week at Think Employment

You will spend the majority of your week supporting your team of Tutors remotely, conducting monthly one-to-one meetings and regular caseload reviews.

You will analyse data on learner retention, progression, and satisfaction, identify trends, and implement solutions.

A handful of times per month, you will travel to our Grimsby office for face-to-face team meetings, provider meetings, and collaborative planning sessions with the leadership team.

You will be the first point of contact for Tutor queries, providing timely guidance and support.

You will monitor marking activities through our tracking systems and online platforms, making caseload adjustments to meet evolving business needs.

Each week, you will report to the Head of Operations on both individual Tutor performance and team-wide learner outcomes, celebrating successes and proactively addressing challenges.

Your Tutors are based across multiple areas of the country, so you will manage a distributed team with confidence, ensuring consistency and equity across all programmes.

What You'll Be Doing: Your Impact as a Tutor Manager

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Drive Quality Excellence:

You will work closely with the Head of Quality to ensure Tutors consistently achieve Good or Outstanding ratings in observations, providing targeted development and coaching to elevate teaching standards across all programmes.

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Lead Performance Management:

You will conduct monthly one-to-one meetings with each Tutor, tracking progress against key performance indicators, including timely learner achievements, positive withdrawal rates, and Grade 2 observation standards, celebrating successes and implementing improvement plans where needed.

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Champion Learner Success:

You will collaborate with Tutors to identify learners at risk of non-completion, implement targeted retention strategies, and ensure every learner feels supported throughout their journey towards qualification achievement and positive progression into employment or further education.

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Innovate and Improve:

You will assist the Head of Operations in advancing innovative projects and process improvements, managing a continuous improvement cycle that aligns Tutor service delivery with exceptional learner performance, progression, and outcomes.

Our Offer: Rewarding You at Think Employment

Alongside a rewarding career where your work changes lives, we offer a comprehensive benefits package designed to support your wellbeing and growth:

? A competitive salary of 35,000 - 40,000 per annum.

? 25 days of annual leave plus Bank Holidays.

? The option to buy up to 5 additional days of annual leave each year.

? One additional paid Life Event Day and one paid Volunteering Day each year.

? One early finish (at 15:30) every month.

? Pension scheme.

? Westfield Health Cash Plan: Claim money back on optical, dental, physiotherapy, and more, plus access to a 24/7 virtual GP.

? Access to an Employee Assistance Programme (EAP) and retail discounts.

What You'll Bring (Skills & Experience)

Essential:

? Experience within the skills sector, ideally in adult education, with a strong understanding of quality frameworks and learner outcomes.

? Proven supervisory experience and successful management of a team, with the ability to lead, motivate, and develop remote colleagues.

? Management or Team Leading qualification demonstrating your commitment to professional leadership standards.

? Strong communication skills with the ability to influence, support, and guide Tutors to achieve consistent excellence.

? Excellent organisational skills and keen attention to detail, with the ability to manage multiple priorities effectively.

? Ability to understand, interrogate, and utilise data to inform decisions and drive performance improvements.

? Presentation skills to present findings, solutions, and recommendations clearly to senior leadership.

? Ability to work on your own initiative and perform effectively under pressure.

? Good listening skills that enable you to understand the Tutor's needs and provide appropriate support.

Desirable:

? Experience using learning management systems and tracking platforms for monitoring, marking, and learner progress.

? Understanding of Ofsted inspection frameworks and quality assurance processes in adult education.

? Experience conducting classroom or online teaching observations.

The Practicalities of Our Hybrid Working Model

Your Home Workspace:

Your well-being is a priority. You will complete a home workstation (DSE) assessment to ensure your remote setup is safe and comfortable.

Travel Requirements:

This role requires you to live within 90 minutes of Grimsby. You will travel to our Grimsby office several times per month for face-to-face meetings, team collaboration, and provider meetings. Additional ad hoc travel may be required to support management activities. Travel from your home to the Grimsby office is not a reimbursable expense.

Team Location:

Your team of 10-15 Tutors is based across multiple regions nationwide, so you will be confident managing a geographically distributed team remotely while maintaining consistency and quality standards.

Expenses and Travel:

We are transparent about costs; the company does not cover household expenses such as heating or broadband.

Tools We Provide

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Hardware:

A company laptop and, depending on your role, a company phone.

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Software:

Full access to the Zoho CRM suite, Microsoft 365, and other role-specific platforms you need to succeed.

Join Our Mission: About Think Employment

Think Employment is a Real Living Wage and Disability Confident accredited training provider. Our mission is to empower adults by providing them with the skills to build better futures. When you join us, you become part of an inclusive, supportive, and values-driven culture where your work makes a tangible difference in local communities.

The Hiring Process: Transparent and Straightforward

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Start Date:

We are looking for you to start as soon as possible.

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Probation Period:

3 months.

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Interview Stages:

2 competency-based interviews. We will arrange at least one face-to-face interview at your nearest office location if possible.

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Compliance:

This role requires an Enhanced DBS check, which we will arrange and pay for.

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Accessibility:

We are a Disability Confident Employer. Please contact Aimee Burman, HR Business Partner, hr@thinkemployment.com to discuss any adjustments you need for the application or interview process.

Apply for this Tutor Manager Role

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Company pension Flexitime Health & wellbeing programme Paid volunteer time Store discount Work from home
Work Location: In person