Job Description

About You

Your passion lies in helping pupils and parents to access high quality education. You have a talent for listening with an empathetic ear and have strong customer service skills. You enjoy collaborating with others, have a strong interest in education, and strive to be the best. You have high standards and expect the same of others. You are proactive, adaptable, and able to think on your feet taking a solution-focused approach and tackling obstacles with a positive mindset. You understand the importance of presenting yourself professionally. You have a great welcoming personality, ready to welcome our parents and pupils and help them reach their full potential.

This role is ideal for teachers looking to move away from the mainstream school environment but still work in education.

About Us

At Smart 11+ Tuition, nurturing children and encouraging their love of learning is at the heart of what we do. We will help children build their confidence and develop their skills, fully preparing them for their individual academic success, whilst helping their parents/guardians to navigate the 11+ world.

Our tuition provision is structured around quality teaching and nurturing children, rather than constant testing and pressure. We support parents to understand the complexities of the 11+ process and provide transparent and honest feedback. We strive to build good relationships with our pupils and parents and provide them with exceptional customer service.

Why work with us?

Be part of a small but growing business, where you can really make an impact.

Collaborate with a talented team of fun and passionate educators.

Develop skills in educational leadership through managing a tutor team.

Opportunities to work across a diverse range of research and development projects.

Flexibility with working hours.

Enjoy a varied working location, including at home, in the office and in the tuition centre.

Fantastic job satisfaction watching your centre grow.

Rewarding experience watching pupils' progress towards their goals.

Incentive schemes in line with business growth.

Relaxed and friendly working environment.

Responsibilities and Duties

1. Lead the tutor team to deliver an exceptional educational experience for our pupils.

2. Oversee the tuition centre, ensuring effective logistics, time keeping and adherence to safeguarding and all policies.

3. Deliver 11+ tuition services in accordance with the lesson plan and scheme of learning provided by the Company.

4. Mark books in accordance with Company marking policy.

5. Be available to respond to Parent and Student queries at the beginning and end of each lesson.

6. Create a warm welcome for all staff, pupils, and parents in the centre.

7. Meet and greet all existing parents and children at start and end times of sessions.

8. Demonstrate our provision by showing prospective pupils and parents around the tuition centre.

9. Conduct initial assessments for prospective pupils, providing honest analysis and supportive feedback to their parents.

10. Providing exceptional customer service, building strong relationships with parents.

11. Manage parents' expectations and point them in the right direction for any assistance they require.

12. Offer ongoing support to the customer base, managing expectations and assisting with queries.

13. Complete administrative duties including but not limited to customer onboarding, ongoing member support.

14. Assist with project development including but not limited to creation of additional provision, resources, marketing, and member experience.

Experience and Requirements

1. Minimum 3 years teaching experience.

2. Hold QTS.

3. Exceptional customer service experience skills.

4. Excellent 11+ knowledge or willingness to learn.

5. Ability to build trusting professional relationships with customers and colleagues.

6. Ability to work well as part of a team.

7. Effective communication skills with an empathetic approach.

8. Exceptional organisational skills with outstanding attention to detail.

9. Proficient with Excel and Microsoft Office including Teams.

10. Enhanced DBS clearance or willing to apply.

11. It is essential that you hold a full UK Driver's License and have the Right to Work in the UK.

Working Hours

The role is for 24 hours per week. There may be opportunity for additional hours.

This is an example of working hours split between management duties and administrative duties management duties, across locations including working from home, in centre, and in office once per week. This is subject to change depending on centre location and demands across the business.

The company is closed on Sunday and Monday.

Outside of essential core hours in centre and in office, there is flexibility to alter your working from home hours.

Saturday 0800 - 1400 CENTRE

Tuesday 1000 - 1400 WFH

Wednesday 1000 - 1400 WFH, 1630 - 2030 CENTRE

Friday 0900 - 1500 OFFICE

Pay

From 15,500 to 18,000 PA.

Rate of pay is dependent on level of qualification and experience.

Contract Details

This role is on a self-employed contractor basis, with the initial contract for 13 months until mid-September 2026 in line with the 11+ exam date.

You must be available to work up until this exam date.

The opportunity for contract renewal will be discussed with you prior to the start of the subsequent academic year 2026/27.

A separate Management Time Off document details time off, flexible working and invoicing.

There is a 2-month probation period. After 2-months you will have a review meeting with the Principal or Associate Principal.

Safeguarding Statement

Smart 11+ Tuition is committed to Smart 11+ Tuition is committed to building a 'culture of safety' in which the children in our care are protected from abuse, harm, and radicalisation.

The Company will respond promptly and appropriately to all incidents or concerns regarding the safety of a child that may occur. The Company's child protection procedures comply with all relevant legislation and with guidance issued by Birmingham Safeguarding Children Partnership.

Important Notes

This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the specific needs of the students and educational program.

Please note, we hire on a first-come, first-served basis and reserve the right to close this vacancy once a suitable candidate is hired.

Job Types: Part-time, Fixed term contract
Contract length: 13 months

Pay: 15,500.00-18,000.00 per year

Expected hours: 24 per week

Additional pay:

Bonus scheme
Benefits:

On-site parking Work from home
Licence/Certification:

QTS (required) Driving Licence (required)
Work Location: In person

Application deadline: 18/07/2025
Reference ID: TTLKHEJUL2025
Expected start date: 18/08/2025