Job Description

Company Overview

The National Learning Group is dedicated to providing high-quality tutoring services in Maths, English, and Science for students from Reception to GCSE level. We strive to enhance academic confidence by bridging knowledge gaps and offering personalised support.

Position Summary

We're looking for a highly organised and capable Tutor Training Coordinator to manage the training of new tutors, ensuring they are confident and competent in using our internal systems, software, and learning platforms.

About the Role

You will take full ownership of tutor training, delivering structured onboarding sessions via Zoom that cover all aspects of our internal systems, software tools, and manage the learning management system (LMS) to train tutors. Your goal is to ensure every new tutor is fully prepared to deliver tuition within our framework - no pedagogical training required, as this is assessed in recruitment.

You will also be responsible for maintaining training resources, improving documentation, and supporting admin tasks such as general support queries and phone answering.

Key Responsibilities

Deliver one-to-one and occasional group training sessions via Zoom to newly onboarded tutors. Provide full walkthroughs of our systems, software, and internal processes. Manage and update training documentation, guides, and onboarding workflows. Track and record training progress and completion accurately. Identify recurring issues or tutor knowledge gaps and propose training improvements. Collaborate with the recruitment and training team to streamline onboarding efficiency.

What You'll Need

Experience delivering systems or software training. Strong working knowledge of Microsoft 365 and a range of other software platforms. Confident using Zoom and digital tools for training delivery. Excellent communication skills, with the ability to explain technical processes clearly. Organised and methodical, with the ability to manage multiple tutor onboarding schedules. A proactive mindset, capable of owning and refining internal processes.

What We Offer

A collaborative, supportive office environment with room for professional development Casual dress, on-site parking, and subsidised cafe Monday to Friday, 8-hour shift with no weekend work 10:00 am - 6:00 pm shift Competitive pay

How to Apply

If you're tech-savvy, training-focused, and passionate about making things run smoothly behind the scenes, please apply!

Join National Learning Group and help ensure every tutor is set up for success from day one.

Job Type: Full-time

Pay: 23,810.00 per year

Benefits:

Casual dress Company pension Discounted or free food Free parking On-site parking Private medical insurance
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person