Job Description

Total IT Global , a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at UK. please find below the Job description as well as the company's details for your reference.

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation."

Our URL :-

https://totalitglobal.com/

JOB DESCRIPTION:-

Roles & responsibilities:

As the Production Technology Deployment specialist you will be responsible for imaging and configuration of hardware and software solutions for Apple TV+ original productions. This role is responsible for configuring full range of Apple devices using device management tools in addition to the set up of other non Apple devices such as external hard drives and conferencing solutions. This role will ensure that returned devices are set up for re-deployment prior to being returned to inventory. A strong technical acumen coupled with attention to detail is critical to success.

Utilize support ticket management software (Zendesk) to ingest hardware requests, track work and communicate with requestors, engineers and Help Desk Image and configure devices for deployment to Productions o Mac, iPad, iPhone, Vision Pro through tools including JAMF, Apple Configurator Hard drives, conferencing solutions, networking solutions and more Troubleshoot issues related to configuration and deployment Maintain inventory through asset management tool Oomnitza Work with internal teams and productions on wrap procedure. Including physical inventory reclaim at production studios, prepping hardware for return to Apple office, and related logistic arrangements. Prepare returned assets for re-deployment prior to returning them to inventory by ensuring they are serviced and all data has been removed Work with internal and external logistic partners to facilitate incoming and outgoing shipment of production assets Maintain close relationships with the Apple TV+ physical production and other IS&T departments Manage device lifecycle by analysing inventory and working with management on hardware procurement, retirement and reuse as per internal policies. Collaborate with deployment teams in US on best practices, new policy and procedures and ensuring high standards of service. West London office based with some travel.
Job Type: Full-time

Work authorisation:

United Kingdom (required)
Willingness to travel:

* 75% (required)