Job Description

Seven Asset are seeking to appoint a Tyre Administrator to join our busy Operations team.

Is your attention to detail second to none? Are you passionate about delivering excellent customer service? Are you highly organised? If you can answer YES to all these questions, then we want to hear from you.

What Can We Offer You?

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997 An opportunity to be part of a vibrant culture Competitive salary 20 days holiday which increases with length of service, up to 25 days Life assurance from day one Free 24-hour employee assistance program Free health & wellbeing subscription Sister companies to provide more opportunities for progression Dress down Fridays Working shift pattern either 08:00 - 17:00 or 0900 - 1800, Monday - Friday Town Centre office

What we need from you?

Excellent telephone manner and customer care skills Comfortable with basic IT operating systems To be able to work in a fast-paced environment To complete all tasks to a high standard Ability to work on your own initiative Possess good all round team player capabilities High levels of attention to detail

Responsibilities and duties:

To input and update the system with costs received making sure that the company stays within budgets that have been set. Keep the systems up to date with tyre movements to enable us to closely monitor usage. To deal with incoming calls relating to tyre breakdowns in a timely and professional manner. To keep the tyre manager and operations manager informed of all customer and fleet tyre issues as soon as possible. Ensure Tyre Tread Readings are kept up to date for internal audit and accounting purposes. Make sure that customers are aware of recharges as soon as possible. Raise SMR and Breakdowns with all relevant information required. Check fleet inspections and add to tracker. Manage fleet work and send to service agents to book then monitor. Review Bridgestone call centre charges and change when necessary. Process all tyre job cards. Monitor tyre emails Manage all queries and ensure they are dealt with in a timely manner any over 30 days to be escalated Manage COP's and ensure they are utilised. Closely manage service suppliers to check following all SLA's Any other duties as required
Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Life insurance
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Ipswich: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person