Tyre Breakdown Call Handler
Oldbury, ENG, GB, United Kingdom
Job Description
Tyre Breakdown Call Handler & General Administrator
Location:
OldburyHours:
Full-time,40 hours
(Mon-Fri,08:00-17:00
)Salary:
27,500 per year
(permanent)Fleetline Tyre Services
is a fast-growing commercial tyre business supporting HGV, trailer, and LCV fleets across the region. We're looking for a calm, organised person to be the first point of contact for inbound breakdowns and day-to-day admin.What you'll do
Handle inbound calls
from fleet customers, networks and drivers forroadside tyre breakdowns
during office hours.Triage and log jobs
accurately (location, VRM/asset ID, tyre size/position, issue, PO details).Dispatch & coordinate
mobile fitters and workshop slots; track ETAs, SLAs and job progress.Customer updates & aftercare:
confirm arrivals/completion, capture signatures/photos as needed.Portal & system admin:
raise jobs in the operations software, file paperwork.General admin:
invoicing support, purchase orders, stock/parts requests, data entry, scanning and filing.Handover
active jobs to the out-of-hours provider at end of day.What you'll bring
Clear, confident
telephone manner
; able to stay calm under pressure. Strongorganisation & attention to detail
; accurate data entry and follow-through. Comfortable withOutlook/Email, Excel, and job-sheet/CRM systems
. Good grasp ofUK geography
and basic route planning/ETA awareness. Experience intyres, breakdown, recovery or transport/logistics
is advantageous Team player with a proactive, helpful attitude.What we offer
27,500
per year,40 hrs
(Mon-Fri, 08:00-17:00). Training on our systems and processes. Supportive, family-run team with real progression opportunities.Job Type: Full-time
Pay: 27,500.00-29,500.00 per year
Work Location: In person
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Job Detail
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Job IdJD4369800
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationOldbury, ENG, GB, United Kingdom
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EducationNot mentioned