Job Description

Role
The below role is only to 2nd and 3rd year Middlesex University Students currently undertaking one of the courses listed on How to Apply.

To represent and promote Middlesex University to prospective undergraduate students throughout their journey to university. You will provide in-depth insight into your course and what it\'s like to be a student at Middlesex. Your main goal is to be a friendly point of contact that encourages and inspires prospects to choose Middlesex as their top university choice and enroll with us.

Duties and responsibilities

As an Undergraduate (UG) Course Ambassador at Middlesex, you will:

Get involved with our Undergraduate events

• Participate in UG Open Day subject talks and answer questions from parents and students regarding course and subject area and act as their point of contact throughout the event.
• Participate in UG Experience Day sessions and give insight into life as a student. You\'ll sit on Q&A panels, knowledgeably and positively answering questions throughout the event.
• Take part in additional events involving UG student recruitment, conversion and student engagement, acting as the students\' point of contact throughout events.
• Attend external subject-specific fairs (i.e. UCAS, STEM Festival) to initiate personal contact and talk about your experiences of your course area and life at Middlesex.

Flex your creative muscles

• Be part of fun photoshoot sessions with your fellow students, or help produce photographs to support content across the Marketing and Recruitment initiatives.
• Help produce video content, both of yourself and with other Course Ambassadors, for use on university webpages and in CRM (marketing emails).
• Write blog posts, as required, on various activities relating to your experiences of Middlesex University, living in London, your course and your student lifestyle.
• Post on social media as required, encouraging prospects to engage online and attend events.
• Provide quotes, testimonials and other written copy to be used across recruitment activities.

Reach out to prospective students and other relevant duties

• Call prospective students who are interested in studying your subject. This may be to encourage to events or to answer questions they may have about studying at MDX.
• Respond to questions from students through the Unibuddy online chat platform.
• Attend compulsory training sessions for specialised events.
• Any such other duties required by Middlesex University which are consistent with the role.

Skills and experience

Essential:

• You are friendly, enthusiastic, and passionate about Middlesex University and your course.
• You are a current UG student in 2nd, 3rd or final year of Undergraduate study or in 1st Year if you have completed a full Foundation Year.
• You are able to confidently and positively promote your course and your UG student experience at Middlesex University
• You have excellent communication skills, both written and verbal
• Evidence of strong self-motivation and ability to meet agreed objectives on own initiative
• Evidence of effective time-management skills and the ability to prioritise workload
• Good knowledge of the UCAS system and UK Further / Higher Education environment
• Must be confident speaking to prospective students through telephone campaigns and live chats
• Must be willing to participate in video and still image shoots

Desirable:

• Involvement in Middlesex University Students\' Union, Societies, Sports, Volunteering or other extra-curricular activities
• Good relationships with Academic Staff from your subject area
• Knowledge of student services and facilities available at Middlesex University
• Experience in giving advice/guidance about Higher Education to young people
• Strong digital marketing expertise and interest
• Interest/ experience in blog writing/ content management
• Experience making outbound recruitment/retention calls
• Conducting Outbound calls and using Unibuddy platform.
• Ability to create video and to edit video to be engaging
• Exhibit strong customer service skills, both face to face and through digital mediums
• Be able and willing to share a broad range of relatable experiences and circumstances to our prospective students. See application for a list of relevant criteria.

Location
Online/Hendon Middlesex University

How to apply

Important Dates:

• There are a range of crucial dates throughout the student journey for which you will be required to be working. Please ensure you include any planned leave in your application.
• Important events include our Open days, Virtual Events, Open Evenings, Experience days, preparation days, External fairs and VIP events.

How to Apply

Please complete the Application Form online. This will take at least 30 minutes:

Please complete the Application Form which can be found at:

You will also need to upload a video of yourself! Instructions are on the application form.

Deadline: 11.59pm Sunday 10th September 2023

If you are in your 2nd or 3rd / final year of any of the courses listed below, we are looking for a Course Ambassador for your subject area. Please do not apply if your course is not on this list as we have already recruited to all other areas. You can only apply for the course area that you actually study in, under the Cluster column. If you believe your course of study is missing from one of the sections that are on this list, please contact CAScheme@mdx.ac.uk to check before applying.

Middlesex University