Job Description

Reference:

DD252141_044

Vacancy:

1

Job title:

UIUX Designer

Location:

Leicester/ Client Location

Salary:

GBP 44000 to GBP 55000 per annum

Published Date:

04November 2025

Closing Date:

03 December 2025

(Main Duties and Responsibilities):

Lead

discovery workshops

to capture user needs, journeys, and pain points across customer, field, and back-office experiences. Conduct

user research

,

persona definition

, and

empathy mapping

tailored to Utilities-specific processes (e.g., asset management, service requests, and field operations). Develop

user flows

,

journey maps

,

wireframes

, and

interactive prototypes

to visualise and refine design concepts. Validate design decisions through

usability testing

,

stakeholder feedback

, and

iterative design cycles

. Create

high-fidelity UI designs

aligned with the

Salesforce Lightning Design System (SLDS)

and corporate brand guidelines. Define and maintain

reusable design components and patterns

, ensuring consistency across Sales, Service, Field Service, and Experience Cloud applications. Collaborate with technical teams to ensure

feasibility, design fidelity

, and precise handoff using tools such as

Figma

or

Adobe XD

. Partner with

Product Owners

and

Business Analysts

to translate functional requirements into user-centric design artefacts. Work closely with

Solution and Technical Architects

to ensure design alignment with the overall platform architecture and scalability standards. Participate in

Agile ceremonies

including sprint planning, design reviews, and retrospectives. Present design concepts, rationale, and usability findings to both

business and IT stakeholders

. Champion

accessibility

,

responsiveness

, and

mobile-first design principles

across all Salesforce user interfaces. Ensure compliance with

WCAG accessibility standards

and

Salesforce UX best practices

to deliver inclusive and effective experiences for all users.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]

Bachelor's or Master's degree in

Design, Human-Computer Interaction (HCI)

,

Cognitive Science

, or related field. Salesforce UX or UI certification is a plus. Prior experience in

large-scale digital transformation programmes

within

energy or utilities

sectors preferred. Proven experience as a

UX/UI Designer

within

Salesforce multi-cloud programmes

(Sales Cloud, Service Cloud, Field Service, and Experience Cloud). Demonstrated understanding of

Utilities business processes

, particularly

field operations

,

asset management

, and

customer service

workflows. Deep familiarity with

Salesforce Lightning Design System (SLDS)

and Salesforce platform design constraints. Strong proficiency in

Figma

,

Adobe XD

, or equivalent design and prototyping tools.

User research artefacts

such as detailed

personas

,

empathy maps

, and

journey maps

that capture user needs, motivations, and pain points. Well-structured

information architecture documents

and

user flow diagrams

to define intuitive navigation and interaction pathways.

Wireframes

and

interactive prototypes

to visualize and iterate on proposed user experiences before development.

Design specifications

fully aligned with

Salesforce Lightning Design System (SLDS)

standards to ensure consistency and scalability. Thorough

accessibility and usability testing reports

documenting findings, recommendations, and design improvements. Final

UI design assets

prepared for seamless

handoff to development teams

, ensuring design accuracy and implementation quality.

Other Key skills:

Good analytical and Problem-solving skills Good communication skills A thorough approach and Self starter Focus on quality and delivery Working together in teams. Leadership and effective decision making. Flexible Attitude Excellent customer service
Job Types: Full-time, Permanent

Pay: 44,000.00-55,000.00 per year