Job Description

UK Customer Service Coordinator

Kentec Electronics Ltd, during the last 40 years, has expanded into a major worldwide manufacturer of independent fire control panels. Over time, the Kentec brand has become known for its top-quality products, outstanding service, and exceptional support. Headquartered in Dartford, Kent, Kentec has established itself as a global leader, supplying control equipment to more than 90 countries across the world in multiple languages.



As part of the Hochiki Corporation - one of the world's most established and respected fire detection and life safety manufacturers, with over 100 years of history - Kentec is proud to have been a valued member of the Hochiki family for the past 13 years. This partnership has strengthened our position in the global market, enabling us to deliver world-class fire control panel solutions backed by decades of innovation, quality, and reliability. Our shared values and long-standing collaboration continue to drive progress, excellence, and customer trust across the industry.



We are recruiting for a UK Customer Service Coordinator to join our friendly team, reporting to Head of Customer Services.

Role and responsibilities

Effectively communicating with customers in a professional and friendly manner, building strong relationships Responding to sales queries and price enquiries via phone and e-mail Providing sales support to our UK Business Development Management team Processing and scheduling of customer orders and ordering additional items required Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents. Preparation of basic quotations and follow up Updating our Company's database Generating paperwork for production requests and delivery notes Making follow-up calls and emails Follow up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner Follow up quotations

This is not a full and comprehensive list of duties of the job. The job holder will be expected to perform other reasonable tasks in the interest of the job and company performance.

Skills, Experience and Person Specification

You must have excellent verbal and written communication skills with a confident telephone manner Good knowledge of Microsoft Word, Excel and Outlook Customer service experience is desirable Team player Reliable and friendly

Job Specifics

Working hours: Monday: 08:30-17:00, Friday: 08:30-16:00
Free Parking Enhanced workplace pension scheme Enhanced parental leave Employee Assistance Programme Unlimited access to 24/7 GP and wellbeing experts (Smart Health) Financial well-being scheme (Salary Finance) Employee Referral Scheme Long service awards Free Mental Health First Aid courses (M.H.F.A.) Life Assurance Cycle to work scheme Company sick pay Internal Training Company Events Employee benefits, discounts and perks (Rewards Gateway) Volunteer with a charity of your choice for a day each year * Get the latest tech at the best price and spread the payments over your salary, interest-free (SmartTech)