Job Description

UK Operations Manager - Premium Wellness Brand (Remote / UK-Based)

We are a growing wellness brand originally founded in Australia, bringing high-quality saunas to homes across the UK. As we expand in this market, we're looking for a highly proactive and organised UK Operations Manager to lead and coordinate all of our UK operations. This is a broad, autonomous role that involves everything from customer service and logistics to recruitment, sales support, and liaising with our Australian HQ.You'll be the key bridge between the UK and Australia, so strong communication and the ability to manage independently are essential. If you're someone who loves taking ownership, solving problems, and shaping the way a business operates - this could be the perfect fit.

What You'll Be Doing:

Oversee all UK operations and day-to-day management Liaise with the Australian HQ to ensure alignment, share updates, and streamline communication Coordinate logistics and freight - including container scheduling and delivery planning Respond to customer enquiries and warm leads via phone, email, instant message and WhatsApp Manage customer experience from first contact through to installation and beyond Hire and manage new UK staff (primarily technicians), including schedules and timesheets Ensure compliance with UK laws and logistics regulations Write weekly operational recaps for leadership Continuously seek and implement improvements to optimise UK operations Help manage our UK social media Use tools including Slack, Asana, Dialpad, WhatsApp, Zapier, Pipedrive, ChatGPT, and Xero

Who You Are:

A confident, self-directed operations or logistics professional Extremely organised and able to juggle multiple priorities without constant supervision Strong communicator - comfortable working remotely and across time zones Detail-oriented and great at identifying where systems/processes can improve Naturally proactive - you don't just wait for instructions, you take initiative Very happy working solo, but collaborative when needed

The Details:

Location:

Remote (UK-based, with occasional travel)

Schedule:

Full-time, flexible hours across Monday - Sunday (customer availability required)

Why This Role Matters:

You'll be the go-to person for the entire UK branch - leading operations, growing the team, and keeping things running smoothly. While you'll have contact from HQ, this is a very independent role where you'll be expected to own your area and help shape how the brand scales in the UK.

Job Type: Full-time

Pay: From 40,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Work from home
Application question(s):

What is your notice period?
Education:

Certificate of Higher Education (required)
Experience:

Management: 1 year (required)
Work Location: Remote

Expected start date: 22/05/2025