Job Description

Job Title: UK Retail Manager


Location: London Head Office with travel requirements throughout the UK


Reporting To: General Manager Global Retail


Who we are


At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.


We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.


Where we need your help


We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.


This exciting opportunity as UK Retail Manager involves leading the charge for our retail business's success. A fantastic chance to really boost our retail business and build on what we've already accomplished.


You'll be a leader and coach to our boutique and concession managers, directly managing the UK retail teams. You'll ensure effective communication and goal achievement through regular store visits and individual 1:1s. You will also oversee an Area Manager and work closely with Retail Operations and Brand Marketing teams, offering valuable insights to head office based on the store teams' experience.You'll view decisions through the lens of our store management teams and provide feedback to the relevant head office teams.


What you'll do


Commercial


Maximise UK retail sales performance, keeping a close eye on KPIs and actively seeking ways to improve Lead the financial management of UK retail locations, controlling costs and driving growth within budgets Support our Boutique and Concession managers to drive sales and achieve targets using incentive based and performance management tools as required Work strategically with the GM, Global retail to execute the retail strategy, drive retail initiatives and deliver store openings Utilise data analysis to evaluate performance and strategically identify opportunities for growth

People Management

Lead a team of Area Manager, Boutique and Concession Managers, ensuring all locations are delivering to the highest standards of service in line with business values and addressing any issues as they arise Development of our retail teams, supporting their personal development through 1:1s, coaching and regular performance reviews for direct reports and ensuring they are coaching and developing their team members to achieve performance goals Guide, train, coach and support the Boutique and Concession Managers in their roles and ensure all aspects of the Boutique and Concession are being managed effectively in line with policies and procedures Carry out regular store visits, engaging with the teams to provide real time feedback to stakeholders as required Provide guidance and support with Employee Relations issues working with the People and Culture Team to actively address escalations Identify recruitment needs across the UK Retail network, succession plan for growth and support with the recruitment process for retail roles as required
Communication


Establish clear and timely communication channels with the UK retail team, ensuring initiatives are understood and implemented confidently. Provide hands-on coaching and consistent feedback to foster development and drive high performance. Lead the planning and execution of annual manager meetings

Clienteling and Events

Proactively identify opportunities for the UK retail activation calendar, working with the Retail Marketing Team to plan and guide the Boutique and Concession Managers to execute event & partnership opportunities Plan and execute a commercial approach to clienteling, reviewing data regularly to refine approach and drive repeat business

Operations


Ensure weekly and monthly operational tasks are executed to deadline across UK retail locations Support the teams to drive inventory accuracy results, providing on the job training support where needed to drive improvement and completing ad hoc checks when required Implement operational procedures and check compliance across retail locations as directed by Head of Global Retail Operations Responsible for ensuring all locations are adequately staffed with absence and annual leave effectively managed Ensure policy compliance across all UK retail employees

Training


Work with the Retail Training Manager to support the delivery of all training and initiatives, ensuring compliance from UK retail locations Ensure the teams are trained to deliver a customer obsessed approach at all times Proactively review the selling process and identify lost conversion opportunities, feeding back to the Commercial team to drive improvements

What you'll bring

Experience in a multisite field based retail role Exceptional experience in people management, natural at leading and coaching people, and you can handle any employee issues that pop up Ability to coach and inspire others through your interactions and develop people in their retail role You are a people person, a brand ambassador and find it easy to build rapport and relationships You know how and when to flex your management style to get the best out of any situation You're good with data, KPIs, and budgets. Strong analytical skills with the ability to interpret data quickly You have an eye for detail and a commercial mindset with a track record of improving sales and profitability and managing budgets. You're proactive, solution-oriented, and can handle a fast-paced environment Flexible and adaptable approach with an ability to collaborate across all levels Ability to travel frequently throughout the UK

To be successful at Monica Vinader...

Are hands-on, solutions-focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self-motivated in a creative environment Speak up when you don't know--and act fast to figure it out
Additional Requirements


Ability to document your authorisation to work in the United Kingdom.


Weekend working may be required.


Travel Requirements


Regular travel to our UK Retail Locations will be required


Our Aims and Values


Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:


Customer Obsessed


Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.


Caring


We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.


Fast Paced


We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.


Exceptional


We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.


Commercial


We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.




Monica Vinader as a global business makes the following inclusive culture pledge:


Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.


This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.