Job Description

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Description

We are seeking an experienced Claims Handler to join our team and manage a caseload of pre-litigated motor claims up to 10,000. In this role, you will take ownership of the claims process from first notification of loss through to settlement, ensuring accuracy, efficiency, and exceptional client service throughout. You will play a key part in identifying cases for early litigation, supporting team development, and acting as a technical referral point for colleagues. This is an exciting opportunity for someone with strong organisational skills, attention to detail, and a passion for delivering high-quality outcomes for clients.

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Key Accountabilities

To effectively and efficiently manage a caseload of pre-litigated claims up to 10k. Identify cases for early litigation with high prospects of success and low risk. To support delivery of consistently high levels of service and productivity To work closely with colleagues within the firm to deliver consistently high levels of service To input accurate data and ensure data maintenance Interact and communicate with clients Mentoring, training and to be the technical referral point for other team members


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Experience, Skills and Qualifications

Experience of using Microsoft Word, Excel and email Customer service experience Excellent attention to detail Negotiation skills Communication skills Organisational skills Ability to mentor and support new starters.



Desirable;Motor claims handling of pre-litigated matters including liability and quantum assessment. Knowledge of Loss of Use/Loss of Standing Charge


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Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.