Job Description

Band 2

Main area

Administrative and Clerical

Grade

Band 2

Contract

Permanent: 3 days - to be confirmed

Hours

Part time - 18.75 hours per week

Job ref

343-7215029-FM-SC-VCG

Site

Kingston Dialysis Unit

Town

Kingston

Salary

29,179 pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

20/07/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The postholder will assist the provision of quality patient care through dedicated administrative and clerical support and continuous improvement.



Based in Kingston Dialysis Unit the post holder will support administrative and clerical issues relating to patients' pathway of care, including reception duties for the dialysis unit.

Main duties of the job

To work as part of a clinical team assisting the nursing team to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. To provide administrative support to consultant/clinical teams.

Working for our organisation

The Trust affords its employees equal opportunities in employment, training and development irrespective of sex, sexual orientation, gender reassignment, disability, marital/parental status, race, colour, nationality, ethnic origin, religion, hours of work, political beliefs, TU membership or age.





The Trust has an Equal Opportunities Policy and all employees are expected to be aware of, and adhere to the provisions of this policy and to carry out their duties and responsibilities in accordance with this policy.

Detailed job description and main responsibilities

To work as part of a clinical team assisting the nursing team to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. To provide administrative support to consultant/clinical teams. To ensure that the information is recorded accurately and comprehensively on the Trust PAS system(s). Disseminate patient and healthcare professional correspondence in a timely manner, including clinical correspondence and discharge summaries, to achieve quality measures. Meet and great patients to the unit reception, booking and recording patient appointments as required. The postholder will have access to Iclip pro/Cerner. The postholder will keep the computer tracking system updated, ensuring that any medical notes in your possession are kept in numerical or alphabetical order and that they are kept in a non-public area and that all patient documentation is filled in patients' notes &/or transferred to appropriate ward, medical records &/or other departments as required Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals. As appropriate escalate issues and complaints that may arise. v Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness. To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients' rights and diversity and ensuring fair access to services.




The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.

Person specification

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Qualifications

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Essential criteria

Good general education with GCSE or equivalent in English at grade C or above ##

Desirable criteria

NVQ level 2 in business Administration or Customer Care or equivalent ECDL or equivalent #

Experience

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Essential criteria

Experience of administration work Experience of working in a customer/patient focused environment ##

Desirable criteria

Experience of working in a healthcare setting #

Knowledge and Skills

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Essential criteria

Good communication skills, both written and verbal Computer literate, with experience of using a keyboard Demonstration of effective time management abilities Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications Ability to be able to receive/make telephone calls in a polite and helpful manner ##

Desirable criteria

Knowledge of NHS service provision including the pathway of care Knowledge of healthcare administrative systems and processes

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.