Job Description

Main area


Management


Contract


Permanent


Hours


Full time


Part time


19.25 hours per week (role is for a minimum of 15 hours a week, Rota pattern is fixed as a mixture of weekday and weekend shifts (No Overnights as part of the contract pattern))
Job ref


4254-7486194
Site


Welwyn Garden City, Bedford, Peterborough or Taunton


Town


Welwyn Garden City, Bedford, Peterborough or Taunton


Salary


28,000 +Unsociable hours enhancements. Above Salary based on FTE


Salary period


Yearly


Closing


02/10/2025 23:59


Interview date


07/10/2025
Job overview

Are you ready to make an impact in a dynamic, fast-paced healthcare environment?

We are looking for an enthusiastic and highly organised

Unscheduled Care Shift Manager

to lead the way in ensuring efficient, high-quality patient care across our Out of Hours GP service, Urgent Care Services, and Treatment Centres in Hertfordshire, Bedfordshire, West Essex, and Cambridgeshire.



Rota pattern:



Pattern Week No Week Day Duty Station Shift Group Role Start End Duration Decimal


1 Monday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


1 Sunday USC Shift Manager PAN-HUC USC Shift Manager 14:45 23:14 8


2 Monday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


2 Friday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


2 Saturday USC Shift Manager PAN-HUC USC Shift Manager 14:45 23:14 8


2 Sunday USC Shift Manager PAN-HUC USC Shift Manager 14:45 23:14 8


3 Monday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


4 Monday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


4 Friday USC Shift Manager PAN-HUC USC Shift Manager 15:15 23:14 7.5


4 Sunday USC Shift Manager PAN-HUC USC Shift Manager 14:45 23:14 8


Main duties of the job
In this pivotal role, you will:

Coordinate critical resources

: Oversee vehicles, personnel, and treatment centre operations to deliver timely and effective patient care.

Optimise patient flow and service delivery

: Strategically manage home visit requests and resource allocation to maximize efficiency.

Make real-time decisions

: Use live data to track vehicle locations, adapt to unforeseen challenges, and keep patient care running smoothly.

Foster teamwork and compliance

: Work closely with our Unscheduled Care Service Management team to maintain high standards of safety, regulatory adherence, and patient satisfaction.

Support and inspire your team

: Mentor, train, and motivate staff, ensuring strong communication and collaboration, especially during high-pressure periods.

What We're Looking For:

Expert knowledge

of NHS 111, Out of Hours, and Urgent Care services

Experience

in a Treatment Centre setting, and confidence using MS Office

Strong leadership

with problem-solving, decision-making, and organizational skills

Excellent communicator

with a compassionate, resilient, and adaptable mindset

Flexible availability

to cover evenings, nights, and Bank Holidays as needed

If you're a dynamic, patient-centred leader with the passion to make a real difference, apply today !


Working for our organisation
NHS Pension Scheme Travel and expenses scheme Career opportunities Training and development opportunities Access to employee perks and discounts, through NHS schemes and our own HUC Heroes benefit & wellbeing site Employee Assistance Programme


We reserve the right to close this vacancy early, should we receive sufficient applications.




Detailed job description and main responsibilities
Please see attached documentation, for a complete job description and a detailed person specification.


Person specification
Experience and knowledge
Essential criteria


+ Thorough understanding of OOH operational roles, ability to undertake these when necessary (E.g.Driver/ Receptionist/ Central Booker/Comfort Caller/UTC Receptionist/Etc.)
+ Knowledge of the NHS 111 Service, Out of Hours Service and other Urgent Care Services
+ Well developed IT and keyboard skills with confidence using MS Office applications.
+ Experience in a customer/patient facing role.
+ Previous experience in a Treatment Centre based environment highly desirable
+ Ability to manage and motivate people at various levels of the organisation, both in person and remotely
+ Excellent communication and reporting skills both verbal and written.
+ Strong organisational and delegatory skills. The confidence to take appropriate leadership decisions in real time
+ Able to work on own initiative with minimal supervision
+ Strong problem solving and decision-making skills
+ Excellent role model and collaborator
+ Ability to work flexibly during the Out of Hours period to work evenings, nights and Bank Holidays
Personal Attributes, Values and Behaviours
Essential criteria


Dynamic Innovative Resilient Compassionate/Empathetic Flexible Desirable criteria
Ambitious Open to change

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.


Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non Clinical Recruiter
Email address
recruitment@huc.nhs.uk