Job Description

Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist

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Workplace:

SS15 6NP, Laindon

What to expect:

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Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day - with around 14,000 employees at more than 50 sites worldwide.



We are supporting various customers worldwide in automotive engineering.



We are recruiting for a



Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist for our UK customer.



Objectives



The Service Evaluation & Repair Process ('SERP') Team supports both new and current programmes, supporting the voice of the customer and dealer in all Engineering design matters. The team also protects future warranty spend and Cost of Ownership. The C3P Serviceability & Ergonomics Specialist will be a member of this SERP Team and support our customer's essential Commercial and Passenger Vehicle business.

This SERP Specialist's key functional requirements will include:

To understand the vehicle and powertrain SERP programme requirements and to deliver all the appropriate assessments and compliances. Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements. Generating technical reports based upon these assessments and working with Upstream team to resolve serviceability issues with the vehicle designers. Ensuring the Warranty Cost Avoidance Business Case cost reductions are met Working with SET to support their gateway deliverables Representing the Service organisation to the design engineering communities and project managing SERP participation in the product development lifecycle. Viewing and manipulation of data in Teamcenter and other Virtual reality tools ensuring vehicle gateways are met. Providing 'at-elbow' support, as required, to customer personnel in their usage & deployment of C3P data Data acquisition and data-handling support for customer personnel- to include UCS Program Managers, Recalls personnel and PVT Representatives Providing support in the implementation of C3P Projects and integration of C3P initiatives in the customer personnel After Sales Activity Supporting the UCS Program Managers, in their interface with their respective Program Engineering Teams, in C3P data handling and presentation of potential Service issues as captured in the C3P environment

What you bring along:

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Skills required:

Excellent communication and customer facing skills are essential. All of our engineers work directly with our customers. A tenacious and can-do approach to our (and their) business is imperative, as well as a consideration for health and safety, risks and accessibility. Excellent computer skills are important and experience of working in the 3D digital environment is helpful. Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a SERP Engineer. The candidate needs to be familiar with these systems. First class organisational and project management skills. Expert in: CAD, Teamcenter, VIS Mockup, VIS Jack

Skills preferred

In-depth Automotive knowledge in both design and dealer workshop practise. Competent in: Word, Excel, PowerPoint, E2KS, SharePoint

Experience required

Ability to work with teams that have conflicting deliverables and to negotiate an agreed compromise.

Experience preferred

Familiar with Ford WSM, RPO, Parts Catalogue, Special tools - ESSTs and Warranty data.

Education required

The candidate needs technician experience at a dealership. SERP analysis in essence involves replicating workshop service operations in a digital engineering environment. Having a feel for realistic work parameters in service operations is a must.

Education preferred

Degree in Engineering or equivalent vocational / skills based qualifications; dealer workshop repair process; Master Technician trained.

Additional information

The ideal candidate should be proactive, resilient, highly attuned to customer needs, deeply engaged with dealer relationships, and possess comprehensive knowledge of the dealer workshop operations..



It will be 3 days onsite form 1st Aug 2025; then 4 days onsite from 1st Sept onwards


Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK.

What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity

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Contact:

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Heidi Williams
Tel.: 01268564300

What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Contact:

------------


Heidi Williams
Tel.: 01268564300
www.bertrandt.com/en/career

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