Job Description

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Endoscopic Solutions
Type of employment:Permanent employment


Function:Sales


Location:Glasgow, Scotland, United Kingdom


Reference Number:80017379-04122025


Website:https://www.olympus.co.uk

As an

Uptime Support Manager

, you will be the first point of contact for our clinical customers, helping them through various situations which could ultimately affect the day-to-day running of their department, and services offered to the patient.



These types of situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope. Through doing so effectively, you will be helping ensure the delivery of vital medical procedures continue wherever possible.



You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required.


Your responsibilities

Account Management

+ Regularly visit all customers on your territory, building relationships based on trust and rapport, and provide ongoing customer support
+ Working closely with your in-field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships

Data Analysis

+ Analyse repair trends to provide bespoke support, aimed at reducing repairs
+ Carry out on-site customer audits of equipment and processes

Training and Education

+ Delivering exciting and engaging training sessions to groups (4 to 10 is the norm), using various methods such as group activities, hands on sessions, games, formal presentations and quizzes
+ Provide end user training and installation support for our wide range of Endoscopic and Decontamination Equipment

Your natural ability to interact well with people from all backgrounds, will be key to your success and enjoyment of this exciting, varied and challenging role.
Your qualification


Valid UK driving license is essential
+ Proven track record of building and maintaining strong customer relationships
+ Professional attitude, with an eagerness to learn
+ Be comfortable working within a hospital theatre/procedure/decontamination environment
+ Ability to work flexibly i.e. stay late or work weekends as the customer requires
+ Ability to present information, in a structured and balanced way, to diverse audiences
Your competencies


Patient Focus - We put patients at the heart of everything
- Integrity - We do the right thing

- Innovation - We look for new ways to make things better

- Impact - We take accountability and get things done

- Empathy - We care for one another and work together
Your benefits


In addition to a competitive salary, you will receive a generous annual leave entitlement

+ You will be eligible to participate in a performance-related bonus incentive
- You will receive a company car or monthly car cash allowance - it's your choice


+ You will be eligible to receive private medical cover
+ Comprehensive company pension scheme
+ You will receive an annual health check with BUPA, funded by us
+ Employee Assistance Program to support your health, mental and emotional-wellbeing
+ Two days of volunteering leave per year, for you to donate to causes close to your heart
+ Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further information:


We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.




We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.