Job Description

BANK Urgent Treatment Centre Out of Hours Driver Responsible to: Lead Driver Pay range: Basic hourly rate: 13.15 per hour, Night hourly rate 15.78 Location: South-East London, Queen Elizabeth Hospital Hours of work: 0000-0800 - 20 hours per week Key Relationships: UTC GPs, UTC Department, UTC Management Greenwich Health Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population. The post holder will be required to provide support to GPs by transporting them to and from patients for out of hour care. Job Summary Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transportation of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main Duties:

- Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed. - Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public. - Adhere to the driver's rota and shift schedules in compliance with working time regulations. - Provide support to colleagues to minimize lone working, prioritizing personal and collective safety.



Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately. - Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver. - Assist in monitoring daily transport performance, reporting findings to the lead driver. - Maintain the cleanliness, security, and routine maintenance of vehicles and equipment during shifts. Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use. - Support the induction and guidance of new employees to familiarize them with business operations and the geographical area. - Participate in license checks, driver assessments, and mandatory driver training. - Foster positive communication among drivers, GPs, UTC colleagues, and external partners. Engage actively in team and departmental meetings. - Supporting GPs where needed with Chaperoning - Supporting GPs if they need any help/support - Undertake regular stock checks for drugs and any other equipment - Operating all in car communications and patient management system equipment to support accurate record keeping - Plan the most efficient routes for and between home visits - To assist with basic administrative duties and using Microsoft outlook to read/respond to emails - Directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required - We appreciate professional attire suitable for a business environment Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately - In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: - Using personal security systems within the workplace according to Practice guidelines - Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks - Making effective use of training to update knowledge and skills - Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. - Reporting potential risks identified Equality & Diversity - Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation - Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues - Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. - Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation - Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues - Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development - Post will work toward GP Assistant Certification - Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development - Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work - Attend all relevant annual updates - Inform the lead GP of any concerns regarding GPA role and any professional development needed - Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practice, and will: - Alert other team members to issues of quality and risk - Work to practice protocols - Assess own performance and take accountability for own actions, either directly or under supervision - Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance - Work effectively with individuals in other agencies to meet patients needs - Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: - Communicate effectively with other team members - Be familiar in all mediums of communications such as email, tasks, telephone etc - Communicate effectively with patients and carers - Recognise peoples needs for alternative methods of communication and respond accordingly - Communicate effectively to outside agencies - Communicate clearly with their lead GP Contribution to the Implementation of Services The post-holder will: - Apply Practice policies, standards and guidance - Discuss with other members of the team how the policies, standards and guidelines will affect own work - Participate in audit where appropriate Person Specification Education and Qualifications No formal qualifications are required Knowledge, Training and Experience Essential Must be over 25 years (Under insurance policy) Valid Full UK driving licence with a clean driving record to provide driving licence on annual basis for a DVLA check Must be computer literate with a knowledge of Microsoft Office including including Word, Excel and Outlook Desirable Previous experience of working in a team Previous experience of fleet maintenance Postholder will work towards the GP assistant Certification Communication Skills Desirable Good verbal and writing skills Ability to communicate effectively with a wide range of stakeholders Personal Skills Desirable Ability to work as part of a team and on own initiative Professional approach to colleagues and at work Ability to maintain confidentiality