Job Description

Location

Brighton, UK

Hours

Part time hours considered up to a maximum of 18.25 hours (Mornings, Monday - Friday). Requests for flexible working options will be considered (subject to business need).

Salary

Grade 4 starting at 25,733 to 29,179 per annum, pro rata if part time. This role is not eligible for sponsorship under the Skilled Worker route.

Contract Type

Permanent
About the role



This is an exciting opportunity to work in the Library's User Experience team as a User Experience Assistant Library Officer.


In this exciting role you will help us to deliver an excellent customer service by providing information, advice and guidance to users of the Library while working on our service points.


Service points such as the Library Service Desk and online chat provide important channels through which our users can seek support and are a vital part of user experience in the Library.


You will also use library systems to rota colleagues across these multiple service points, assessing potential issues and referring to the User Experience Librarian where necessary.


An important part of this role will be the daily checking and scheduling of the rota to support the User Experience Librarian in the effective day-to-day running of our service points.


You will support the User Experience Librarian to maintain important training and reference documentation for staff working on the service points and ensure procedural updates are delivered to staff in a timely and effective manner.


You will develop and maintain strong working relationships with Library colleagues in order to successfully complete the rota. This will include alerting colleagues to open shifts and co-ordinating cover as required, using established procedures.



About you



We are looking for a dedicated and motivated individual with keen attention to detail, who can demonstrate excellent communication skills, organisational capacity and the interpersonal skills to liaise with colleagues across the Library in order to complete the rota.


You will also be confident communicating with a wide range of customers while working on our service points. Having an interest in helping people and an ability to problem-solve will be crucial.



About our Division



Founded in 1961, the University Library is an important research facility in the UK with exceptional services and internationally significant collections. Today the Library is far more than a building and a collection of printed materials. It plays a central role in the creation, publication, application and preservation of knowledge and research at our thriving University.



As a crucial partner in the University's learning and research agendas, the Library constantly seeks ways to be as closely connected as possible to the changing nature of the work of Schools to contribute fully to the enrichment of the lives of their students and the advancement of their research.



Why work here



Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.


Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it's our people that make us great and we want you to be part of that.



Find out about our equality, diversity and inclusion



Further Key Information



Please contact Simon Gower (Simon.Gower@sussex.ac.uk) for informal enquiries.


The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.



The University requires that work undertaken for the University is performed in the UK.


Visa Sponsorship Queries: This role is not eligible for sponsorship under the Skilled Worker route.


July 20, 2025 5:59 PM

Expected Interview Date

To Be Confirmed

Expected Start Date

September 2025

Fixed Term Contract Duration

Not Applicable