Job Description

Job Title: User Researcher

The job on offer

At Capgemini, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and design expertise with an innovation mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

Together, we work to transform the world\'s leading businesses and build a better future while always pushing ourselves to do better. Together, we build great careers and give innovation that human touch the world needs.

In this role, you will join Capgemini\'s Digital Customer Experience (DCX) team as a User Researcher, where you\'ll become part of our innovative, passionate, solution-driven team. At DCX we create customer-led experiences that drive growth for our clients and simplify people\'s lives. Our approach integrates design, tech, and business expertise to create products, services, and businesses from the ground up or transform existing ones. You\'ll play a critical part in the delivery of user-centred design and research activities for leading companies and government organisations and help building a vibrant design community through knowledge sharing. You\'ll develop and grow, working with major clients such as Defra, DfT, Office for Zero Emission Vehicles, National Grid, BP, and Heathrow.

Your role

As a user research practitioner, you will work within multidisciplinary teams to make a positive impact on the quality of our offer. You are curious, collaborative, and self-driven. You can work independently or as part of a team. At the end of the day, you are a researcher and a consultant. You can drive conversations and help to solve problems and influence project direction for the best outcomes. This is an opportunity to develop your leadership skills and unlock your potential. This role is initially focused on our work within the public sector but experience of and a willingness to work in the private sector is advantageous. As such you\'ll work with stakeholders across functions and levels and deliver your work as part of project teams. You will have impact at all stages of design and product development.

As a User Researcher you\'ll:

• Work closely with clients, stakeholders, product managers, designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients\' users.
• Contribute to creating better products and services that solve users\' problems and meets their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help to embed user-centred design and user research best practices into teams and the wider business.
• Have solid knowledge of user experience design and principles.

Your profile

Essential:

• Experience and demonstrable domain knowledge working with Government Digital Service (GDS) service standards, using GDS design principles.
• You will be eligible or have SC (Security Check) level Clearance.
• Hands-on experience leading user research, using qualitative, quantitative or mixed-methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service life cycle, from discovery and exploration through to design and delivery.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi-disciplinary, agile teams where you\'ve led the user research and influenced the design of a product or service through the insights you\'ve gathered.
• Familiarity with using prototypes to test hypotheses, assumptions, and user journeys.
• Understanding of a range of tools and practices for in-person and remote research.
• Ability to evaluate existing systems in line with best practices and accessibility standards.
• Knowledge of best practice and experience in research for users with accessibility and assisted digital needs.

Bonus skills:

• Bachelor\'s degree in psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology\'s unlimited potential and ability to engage with people.
• You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.
• A passion for continuous learning and skill development - you can make the most of opportunities to develop your skills in parallel with the needs of your clients.

Why Capgemini is unique?

At Capgemini we don\'t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.?

We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. ?

At the Capgemini we offer opportunities to contribute to society, make a difference to the world and help Architects of Positive Futures. Through our sustainability framework Capgemini is at the cutting edge of helping organisations accelerate their net zero and wider sustainability ambitions.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of \xe2\x82\xac22 billion.

Capgemini