Job Description

About the role

As a UX designer at the UK's second biggest employer, you'll be crafting experiences that help our diverse colleague and supplier base work better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience!


We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions! So, it's all about adapting, growing and embracing challenges.


Our current work includes a captivating variety of platforms, technologies and experiences, including:

Lifecycle of a product from development to ranging in stores Stock, service, and security operations within our stores Colleague lifecycle, capability and development Internal communications and colleague networks

Our impact in numbers

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Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe.

There are:

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360,000 colleagues at Tesco globally 1,720 colleagues using myProduct suite of apps in UK food, home and clothing 270 different role types, across 84 departments and 10 business divisions 34 user groups and 17 tools in the Product & Supplier space

You will be responsible for

Craft large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping. Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience Champion human-centred design inside and outside of your team. Work within and across agile squads to design, develop and improve the customer experience across our digital products. Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated, usability testing and more. Use quantitative data and partner with the analytics team to help advise your work. Work closely with multidisciplinary teams, finding new opportunities for improvements. Work closely with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build, and deliver designs. Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. Produce design executions that use inclusive design principles and align with W3C accessibility guidelines Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns. Collaborate with the Design System team to help evolve the Design System based on user needs Assist other fields in recognizing the value design can add to a project to develop outstanding products. Provide feedback to other designers to help strengthen your team and Tesco as a whole. Help your team mates build experience, strong decision-making skills, and compassion for our customers. Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need

A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps. Experience in high-profile design projects in a customer-facing commercial environment. Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility. A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions. Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar. The ability to use both quant and qual insight to advise decision-making. Experience at carrying out or participating in customer research, including interviews, observation and usability testing. Proficiency in interaction design for web (desktop and mobile) and native applications Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA. Experience collaborating closely with multiple fields including product and engineering. Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation. The ability to coach, mentor and set standards for ways of working for more junior team members. Previous experience in the retail sector is an advantage.

Whats in it for you?

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Private medical insurance 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.