Job Description

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Shelley Moore

Talent Acquisition Manager

Location

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Cardiff

Job type

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Full time

Team

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Product

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We are currently looking for a UX / Product designer that can come into the business and support with the user stories for the customers.

Living proof that a people-focused culture creates success, Creditsafe is a company that's built differently. With embodied values, an open and pioneering approach, and a focus on people, over the last 25 years we've gone from a market outsider to a leading force in the world of business intelligence. Our mission is to help big and small companies to make better decisions around the world using data.



Over the years we've grown to over 1700 staff worldwide across 14 countries, while maintaining a flat, lean and inclusive hierarchy that values transparency, authenticity, and belonging. If you're looking for a workplace that's refreshingly different, you're in the right place!

About The Role

We are seeking an experienced UX/Product Designer to lead the design and optimisation of digital experiences across a portfolio of products. This role combines user experience design, product design strategy, and accessibility compliance expertise to deliver innovative digital products that meet both user needs and accessibility standards.



As a UX/Product Designer, you will be responsible for guiding the complete user experience lifecycle, including initial research and customer journey mapping, to UI implementation. Sitting within the Product team, this role requires strong collaboration with Product Managers and Engineering teams.



Please include your portfolio within your application and/or CV

Key Responsibilities

User Research & Analysis: Conduct comprehensive user research, including interviews, surveys, usability testing, and data analysis to understand user needs, behaviors, and pain points Wireframing, Prototyping & UI Design: Create low and high-fidelity wireframes, interactive prototypes, and polished user interfaces to communicate design concepts and test solutions Design System & Style Guides: Build and maintain scalable design systems and style guides that promote consistency and efficiency across product teams Accessible Design: Stay current with evolving EU regulations and other relevant legislation affecting digital products, maintaining compliance, documentation and audits across the product portfolio Cross-functional Partnership: Work closely with product managers, engineers, legal teams, and other stakeholders to ensure successful product delivery Design Advocacy: Present and defend design decisions to stakeholders using data-driven insights and user research findings Design Reviews: Facilitate design critiques and collaborative design sessions to refine and improve product solutions

Skills & Experience

Proven UX/Product design experience, preferably in digital product environments Bachelor's degree in Design, or related field, or equivalent practical experience Portfolio demonstrating strong UX/UI design skills, customer journey mapping, and style guide creation Excellent presentation and storytelling skills to articulate design decisions and research findings Expert proficiency in prototyping tools (e.g. Moqups, Figma, etc) Experience with user research methodologies, usability testing, A/B testing, and data analysis Basic understanding of HTML, CSS, and JavaScript to effectively collaborate with development teams Understanding of AI tools and their application in UX design processes Familiarity with analytics tools (e.g. Adobe Analytics, Microsoft Clarity, etc) to measure and optimise user experiences An understanding of digital accessibility and the EU Accessibility Act & WCAG 2.1 AA guidelines

Why Join Us

Competitive Salary Bonus Scheme 25 Days Annual Leave (plus bank holidays) Hybrid working model Healthcare & Company Pension Cycle to work and Wellbeing Programme Global Company gatherings and events E-learning and excellent career progression opportunities * Plus more that can be found on the benefits section on the Careers page, https://creditsafecareers.kinsta.cloud/gb/