Job Description

Ref Number

B01-05176

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

43,981-52,586

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

07-Oct-2025

About us

------------


UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over 1 billion. Part of UCL's vision is to take on the hardest global challenges. The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research

About the role

------------------


Join UCL's growing Experience Design team and help shape a new era of user-centred digital services. As a UX Researcher, you'll plan and conduct research, prototype and test ideas, and translate insights into meaningful change for over 50,000 students and staff. Working closely with colleagues and guided by the Senior UX Researcher, you'll also champion the use of toolkits and evidence-based approaches that influence how teams across UCL design and deliver. If you're curious, collaborative, and ready to grow your impact while shaping accessible, intuitive experiences, we'd love you to be part of London's Global University

About You

-------------


Experience helping an organisation continually assure, improve and innovate their practices to generate clear and valuable findings Experience working in an agile team Experience presenting to a wide range of audiences

Experience with a range of prototyping tools
Exposure to a range of publishing and app platforms Experience leading a formal community of practice to help an organisation continually assure, improve and innovate their user research Qualification or relevant experience in any of the following: computer science, design, human-centred interaction, psychology, research methods, web design and development

What we offer

-----------------


As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

-------------------------------------------------------


As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to



equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women