Job Description

Are you a technically skilled engineer with a passion for healthcare innovation? Join PHC Europe B.V. as a (Senior) Service and Validation Engineer and help deliver cutting-edge biomedical solutions across the UK and beyond.

Location:

Primary Work Location:

Field-based across the UK.

International Travel:

Travel abroad may be required to support global validation and service activities.

Office Base:

Loughborough, Leicestershire (for team meetings, training, and support).

Nature of the position:

As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality validation and service support for PHC biomedical equipment at customer sites across the UK and internationally. This role requires a proactive, customer-focused professional with the flexibility and willingness to travel as needed.Your primary focus will be on Validation activities, ensuring equipment meets regulatory and performance standards through thorough testing and documentation. Service support will be your secondary responsibility, involving maintenance, troubleshooting, and customer training to ensure optimal product performance.

You will work closely with the Validation Business Manager and Service Manager to grow and enhance the Service and Validation offering, contributing to continuous improvement and customer satisfaction. This is a hands-on, field-based role that combines technical expertise with strong communication and problem-solving skills.



Key Responsibilities and Expected Outcomes

As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality technical support across two core areas: validation of biomedical equipment and after-sales service and maintenance. Your role is customer-facing, field-based, and central to ensuring PHC's products perform to the highest standards.

Core Responsibilities

Customer-Focused Validation

Lead validation activities at customer sites primarily across the UK, ensuring equipment meets regulatory and performance standards.

Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.

Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.

Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.

Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.

Deliver training on validation procedures to both customers and internal engineers, providing hands-on support during validation projects to ensure consistency, quality, and knowledge transfer across the team.

Represent PHC in customer meetings to promote validation services and support sales efforts.

Service Delivery and Product Maintenance

Perform installation, diagnostics, maintenance, and repairs on PHC equipment.



Maintain up-to-date product knowledge and share insights with colleagues to support team development.



Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.



Collaborate with Service Administration for efficient job planning and scheduling.



Adhere to Health & Safety regulations and customer site protocols.



Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.



Complete service reports promptly to support accurate invoicing and customer follow-up.



Promote service contracts and contribute to business growth through proactive customer engagement.



Additional ExpectationsBe available for international travel to support global validation and service activities.



Continuously develop your technical skills and understanding of validation standards, instrumentation, and service best practices.



Act as a role model within the team, inspiring others through professionalism, initiative, and collaboration.



Collaboration and Communication

Work closely with customers to deliver exceptional service and validation support, ensuring clear communication and a positive experience throughout each engagement.

Maintain regular interaction with your direct supervisor and the service planner to coordinate activities and ensure efficient scheduling.

Collaborate frequently with colleagues across the Service, Warehouse, Administration, and Sales departments to support seamless operations and customer satisfaction.



Desired Qualifications and Experience

We're looking for candidates with a strong technical foundation and a willingness to grow into the role. If you meet most of the criteria and are eager to learn, we encourage you to apply.

Education:

Ideally, a vocational qualification in refrigeration engineering or a related technical discipline.

Equivalent experience or training in validation, biomedical engineering, or instrumentation will also be considered.

Experience:

Minimum of 3 years experience in service engineering, validation, or a similar technical field is preferred.

Candidates with less experience but strong technical aptitude and a willingness to learn will also be considered.

Technical Knowledge:

Familiarity with thermodynamics and European validation standards is desirable.

Experience with biomedical or laboratory equipment is a plus.

Comfort with software tools used for measurement and data logging is beneficial.

Competencies and Skills

Core Competencies:

Strong customer focus and drive for business success

Adaptable and open to innovation

Collaborative mindset with effective problem-solving skills

Ability to think globally and creatively

Resilient under pressure and able to manage stress

Technical Skills:

High accuracy in complex technical tasks

Sound judgment and independent decision-making

Efficient and organised work approach

Knowledge of validation techniques and applicable regulations

Additional Requirements:

Excellent communication skills in English (Dutch is a plus)

Willingness to travel internationally

UK Full Driving License (company car is provided)



What We Offer

At PHC Europe B.V., we believe in rewarding our people and supporting their growth. As part of our team, you'll benefit from:

Competitive salary and performance-based bonus

25 days annual leave plus UK bank holidays

Company car and tools for field-based work

Ongoing training and development opportunities

A collaborative, innovative, and supportive team culture



If you're excited by this opportunity and believe you'd be a great fit, we'd love to hear from you. Please submit your CV and a brief cover letter outlining your interest and relevant experience.