Job Description

Job Summary

We are seeking a detail-oriented and customer-focused Vehicle Damage Assessor to join our team. The successful candidate will be responsible for evaluating vehicle damage, providing accurate assessments, and delivering exceptional customer service. This role offers an opportunity to utilise mechanical knowledge and develop skills in upselling and cash handling within a professional environment. The position is paid and suitable for individuals eager to contribute to a reputable organisation committed to quality service.

Responsibilities

Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed Prepare detailed reports outlining damage, repair estimates, and recommended actions Communicate findings clearly and professionally with customers, insurance companies, and repair shops Assist customers with enquiries, providing guidance on repair processes and options Upsell additional services or repairs where appropriate to enhance customer satisfaction and business revenue Handle cash transactions accurately when processing payments or deposits Maintain organised records of assessments, estimates, and customer interactions Collaborate with workshop teams to ensure accurate communication of repair requirements and timelines

Skills

Strong mechanical knowledge with the ability to identify vehicle damage accurately Excellent customer service skills, demonstrating professionalism and empathy in all interactions Proven ability in upselling services tactfully without compromising customer trust Competent in cash handling procedures with attention to detail Good organisational skills with the ability to manage multiple assessments efficiently Effective communication skills, both verbal and written, tailored to diverse audiences Ability to work independently as well as part of a team in a fast-paced environment
This role is ideal for individuals passionate about vehicles, committed to delivering outstanding service, and eager to grow their expertise within the automotive industry.

CV and inquiries to Natasha Abram 01492 582441

Premiermetalworks1946@gmail.com

Job Type: Full-time

Work Location: In person