Job Description

Collections & Handover Agent

Location: Bristol

Salary: 29,041.00

The normal working hours are 42.25 hours per week, worked over 5 days (to include both a Saturday and Sunday).

Join Our Award-Winning Team at Carbase!

We are looking for a friendly, detail-focused Collections and Handover Agent to join our Bristol team. Working closely with our experienced Sales Consultants, you'll ensure a seamless, professional handover experience as customers complete their vehicle purchase.


This role is perfect for someone who takes pride in accuracy, enjoys working with people, and wants to play a key role in ensuring an excellent customer experience. If youre aspiring to break into car sales, this position provides the perfect starting point offering real exposure to the sales process and the opportunity to develop and grow.

Key responsibilities:

Provide a high-quality, reliable handover experience for every customer, ensuring they leave fully satisfied. Work collaboratively with the sales team to manage and prepare customer collection appointments. Carry out thorough vehicle handover checks making sure all documents are accurate, present, and ready for the customer. Flag and report any issues quickly and effectively to the relevant team. Set up and verify documentation, ensuring accuracy in customer records. Support general administration tasks related to vehicle dispatch, pre-delivery inspection (PDI), and handover.

Person Specification:

Full UK driving licence is required. Previous customer service experience, ideally in a fast-paced environment. High attention to detail, especially for administrative work and documentation. Confident communicator with great interpersonal skills both written and verbal. Organised and able to prioritise tasks independently. Proactive, flexible, and willing to help colleagues where needed. Good IT skills, including working knowledge of Microsoft Word, Excel, and Outlook. Understanding of the importance of confidentiality and data protection.

Benefits:

31 days annual leave increasing to 35 days Access to BHSF Health Cash Plan Access to company pension scheme In-store discounts on car purchases, EV charging points and servicing Refer a friend scheme Health and Wellbeing support via Ben Bike to work scheme Access to Money@Work

Ready to take the next step in your career? Apply today and start your journey with a team that will support your development and success.