Job Description

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Summary

The Vendor Startup Manager is responsible to provide technical expertise for a given category during study startup to the VPM Vendor Program Manager and indirectly to the study start-up team. The VSM enables a flawless and accelerated vendor service delivery at the trial start-up phase and supports implementation of defined category strategies and service standardization. This role proactively assesses risk and concludes contingency plans to de-risk study startup.



This is a hybrid position with 12 days per month from the office.



#LI-Hybrid
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About the Role

Key responsibilities:

Review vendor-related protocol sections and refine specifications using vendor expertise. Contribute to study specification development, review quotes/proposals, and support contract negotiations and amendments. Manage eCOA and IRT vendors, ensuring robust User Acceptance Testing (UAT) and smooth integration into study plans. Oversee vendor budgets, kick-off meetings, and specific discussions to align vendors with study requirements. Collect submission documents and optimize study start-up processes, focusing on vendor database go-live timelines. Create vendor risk maps, document issues related to vendor performance, implement corrective actions, and escalate when necessary. Conduct root cause analysis of supplier performance issues, focusing on trends affecting eCOA and IRT vendors. Use vendor management platforms to monitor service delivery and collaborate on vendor qualification efforts.

Essential requirements:

Over 5 years of experience and strong knowledge of clinical operations processes, vendor management, and supplier requirements. Expertise in GxP, ICH regulations, and Novartis specifications for supplier-provided services. Technical proficiency in User Acceptance Testing (UAT) for eCOA and IRT systems. Strong skills in vendor management, including outsourcing, contracting, and sourcing of clinical services. Proven ability to work in cross-functional teams, influence, negotiate, and solve problems effectively. Results-driven with a track record of completing projects on time and taking responsibility for decisions. Excellent interpersonal skills, with strong written and verbal communication and networking capabilities. Collaborative approach to sharing knowledge, fostering teamwork, and supporting site activation processes.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You'll receive:

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards



Division
Development
Business Unit
Universal Hierarchy Node
Location
United Kingdom
Site
London (The Westworks)
Company / Legal Entity
GB16 (FCRS = GB016) Novartis Pharmaceuticals UK Ltd.
Alternative Location 1
Remote Position (USA), Remote, US, USA
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.