Job Description

- Vendor Support & Auction Administrator

Location: Peterborough

Reports To: Vendor Support Manager

Contract Type: Full-time / Permanent

Hours of Work

Monday to Friday

Core hours:

08:30 - 17:30

Flexibility may be required during peak auction periods or sale days.

About the Role

We are seeking an organised, reliable, and customer-focused

Vendor Support & Auction Administrator

to support the day-to-day operation of our auction business. This role combines

vendor support, auction administration, and front-of-house responsibilities

, playing a key part in ensuring a smooth and professional experience for vendors, buyers, and internal teams.

This position offers a clear

development and progression pathway into Vendor Support

, with full training and ongoing support provided.

Key Responsibilities

Act as a key point of contact for vendors, buyers, and drivers, providing professional support via

counter service, phone calls, and email communication

. Support vendors throughout the

pre-sale and post-sale process

, ensuring queries are handled accurately, promptly, and in line with company procedures. Assist with the administration of

vehicle listings

, ensuring all vehicle details, reserve prices, images, and inspection reports are accurate and complete. Carry out

auction administration and clerking

, including catalogue checks, live auction system updates, and sale-day support (including working on the rostrum when required). Prepare, check, and finalise

catalogues and entry forms

ahead of sale days to ensure accuracy and readiness. Complete general

administrative duties

, including data entry, document filing, system updates, and record maintenance. Maintain accurate records of vendor communications, agreements, and sales activity. Liaise with internal departments including Vendor Support, Buyer Services, Transport, and Operations to ensure smooth auction processes. Identify issues or discrepancies and escalate them appropriately to support timely resolution. Work towards increased responsibility within

Vendor Support

as part of a structured training and progression plan.

Skills & Experience Required

Experience in an administrative, customer service, or support role. Strong organisational skills with excellent attention to detail. Confident handling phone calls and face-to-face interactions. Clear written and verbal communication skills. Ability to remain

calm under pressure

, particularly during peak auction periods or live sale environments. High level of

discretion

when handling confidential Vendor and Buyer information, in line with

GDPR requirements

. Willingness to learn and understand

auction industry terminology, systems, and processes

. Ability to work effectively in a fast-paced, deadline-driven environment. Competent IT skills, including Microsoft Office and internal systems. A positive, flexible, and team-focused attitude.

Desirable (but not essential)

Experience within an auction or motor trade environment. Previous experience with auction clerking or sale-day administration.

Progression & Development

This role provides a clear pathway into

Vendor Support

, including:

Increased ownership of vendor accounts and queries. Involvement in pre-sale and post-sale issue resolution. Training on vendor agreements, inspections, and company policies. Opportunities to progress into

Vendor Support Coordinator

and

Vendor Support Team Leader

roles based on performance.
Job Types: Full-time, Permanent

Pay: From 25,480.00 per year

Work Location: In person