Job Description

VENUE MANAGER

About us:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Vision

- To be the universal answer to the question 'Where should we get together'

Our Mission

- To create lasting memories for people of all generations through a shared, world class entertainment experience.

Our Purpose

- To bring everyone into play.

Our Values:

Bring your 'A' game Lead the Way Own the Fun Care Deeply

The Role:

The Venue Manager will be responsible and accountable for the smooth running of the Floor & Reception Operations. As Venue Manager you will also be responsible for helping to train & upskill other managers, and be a senior point of escalation. You will be on hand to support the Floor & Host associates and deal with any issues that arise, also being pro-active in motivating & leading the team to achieve excellent sales performance and maximise the venue's revenue & profitability.

Key Responsibilities:

You will have a good knowledge and understanding of all food and drink menus and an in depth knowledge of those for your department to ensure the best service for the guest. You will have a good knowledge of and understanding of the reception area and how the booking systems work. Ensure overall guest experience exceeds expectations and anticipate guests needs Greet guests with a warm manner Understand and follow food allergy procedure and special orders/restrictions Comply with all safety and sanitation guidelines and procedures. Get along with others and be a team player Successfully complete alcohol awareness training Follow all rules, policies, procedures and conditions of employment, including those outlined in the Associate Handbook. To prepare the floor for service following the established checklists for your role and as directed; making sure that everything is complete before service starts and inform Senior Manager if anything needs attention. Train new Associates to the company standards, including customer service and job duties Understand and follow food allergy procedure and special orders/restrictions To communicate with the Senior Manager regarding any problems or issues with equipment, stock or with guests. To serve food and drink, consistently achieving the established agreed standards of service. To observe the company's rules and procedures and carry out any reasonable request made by their manager, supervisor or the senior manager. To be aware of your responsibilities in respect of Health and Safety at work. To follow all procedures and report to management any hazardous situation or accident. To attend training sessions and team meetings as required and to be involved and contribute to these.

Essentials:

Able to work on a rota basis which consists of opening and closes as per the business requirements. Able to exceed our guests' expectations by delivering service in a professional and knowledgeable way. Calm, patient and polite when receiving guest feedback. Punctual, well presented, honest, reliable and trustworthy. Able to build good working relationships with colleagues. Good at working in a team. Able to lead by example with new colleagues. Confident in approaching guests.

Qualifications and Experience:

Previous management experience in F&B is required with a minimum of 1 year.

Offerings:

Free golf & 50% discount on food for up to 6. New starter training & buddy support to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to 500 referral fee (T&Cs apply)
NPS bonus - Up to 1 per hour (T&Cs apply)
Free meal on shift Associate of the month awards Fun team socials, competitions and incentives! Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support.

If you're passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we'd love to hear from you

INDMANAGE