Job Description

Solway is part of the Cove UK family, a coastal holiday park in Cumbria, with one of the UK's most beautiful National Parks right on its doorstep, the Lake District.



We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.

Key Responsibilities:

Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness Lead and supervise the bars team to deliver service excellence at all times Ensure team has great knowledge of the products Train the team to look for opportunities for incremental sales (upselling) Ensure all public areas are clean and safe Where team members are unable, resolve any complaints in a polite, empathetic and calm manner, ensuring owners and holidaymakers are delighted at the outcome Manage the business aspects of the bar, such as keeping a current alcohol license, working with suppliers, taking inventory, reordering supplies, managing budgets and setting goals Recruiting and training team members to provide excellent service to patrons Creating effective schedules and quickly resolving conflicts to ensure that bar is well covered during peak hours Setting and enforcing quality and safety controls Planning and taking part in promotional events Diffusing tense situations between guests or team members to prevent possible safety or legal issues, informing security team, if needed Maintaining a fun, safe atmosphere for all owners and holidaymakers

Experience/Skills Required:

Excellent levels of communication Leadership & team building skills Strong motivational skills 1+ years hospitality leadership experience Able to work weekends and unsociable hours Computer literate Numeracy skills Commitment to deliver service excellence

If you think the perfect candidate is you, then we'd absolutely love to hear from you!

Team benefits:

Career progression Employee assistance programme Team recognition programme 25% off food & drink while on all Cove UK parks Generous team discount on Holidays to Cove UK parks Free use of swimming pools and gyms on all Cove UK parks Long service awards and value recognition Company events and incentives Refer a friend scheme Sales referral scheme * Fabulous location