Job Description

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RELEVANT GENERAL OBJECTIVES

Develop, implement and manage all aspects of Venue Operations to ensure Trent Bridge Cricket Ground, Lady Bay Sports Ground and any out-grounds are prepared to the highest standards. Support the Head of Operations in the delivery of all Club and venue objectives, internal department relationships and contribute to the continual assessment of all activities to ensure delivery of the Club's objectives. Work effectively and flexibly to undertake a wide variety of activities which support the Head of Operations in carrying out their role. Ensure the Club's HR policies are implemented and commit to pro-active leadership and performance management across the department. Commit to an open, challenging culture where outstanding performance is the norm. Protect and enhance the Trent Bridge brand and values.

Match Operations

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Support the Head of Operations in managing the Club's home domestic match day operations at both Trent Bridge and other home venues. Assist in the delivery of outstanding major matches and events at Trent Bridge to include:

o High quality planning.


o Detailed timetable of events, deliveries and daily occurrences.


o Lateral and creative thought to anticipate potential problems.


o High quality implementation.


o Responsibility for Club's accreditation system including any integration with ECB and ICC systems.

Work closely with the Head of Operations to maintain relationships with external contractors and suppliers and ensure that the Club's approved documentation is in place (risk assessments, public liability insurance, method statements). Maintain the relationship with ECB and national partners and suppliers including broadcast and radio partners, sponsors and outside vendors. Maintain the relationship with key local partners including Trent Bridge Inn, Larwood and Voce, Local Authorities and local businesses. Assist in managing the relationship with Team England, visiting teams and match officials to ensure all their needs are met and exceeded. Prepare, proof and distribute match day collateral e.g. information sheets and match guide, team and briefing documents, accreditation, parking passes, the traffic management plan, match related letters, suppliers and contractor letters and any other relevant information to all staff and partners.

Ground Operations

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In conjunction with the Head of Operations work closely with key Nottingham Rugby Football Club personnel to implement effective and efficient strategies for the ground management, safety and security of the Lady Bay Sports Ground, used by the Academy, the Second XI and County Representative sides. Assist the Head of Operations to develop a rolling five-year (quinquennial) strategy for the Club and venue to support long-term operational objectives, and to upgrade and enhance existing systems and installations. Assist the Head of Operations with the production and monitoring of the operations budget (performance v. plan), invoices and monthly analysis of expenditure. Support the Head of Operations and Club's Health & Safety Consultant in undertaking administration relevant to Health & Safety checks and risk assessments, including record keeping, ensuring that normal and emergency operating procedures are in place. On a match day work with the Facilities Manager and ground-staff to ensure that the venue is fully prepared in good time ahead of the gates opening.

Personnel Management

Manage the Operations Department zero hours and casual staff to include preparation of all rotas, briefing and function sheets and the checking time sheets, Responsible for developing a system, policy and procedure for operating all onsite car parking on both non-match & domestic match days and liaising with the relevant parties to ensure this is communicated to and followed by those responsible on the day. Through good leadership, motivate the team and ensure efficient co-ordination of the day to day function. Create and agree annual objectives and KPIs for staff within the team. Conduct full annual appraisals for all permanent staff. Oversee the planning, arrangements and booking of various training courses relevant to the department throughout the year, both internally and externally.

Other

Set up function and event slides as requested on the electronic screens by departments. Evaluate and manage the Club's procurement process where it relates to the role and its relationship with key suppliers. Ensure suppliers offer a quality service at a competitive price. Act as the point of contact for the phone system. Provide support to the Head of Operations as necessary for any building projects or refurbishments. Maintain a secure key management system for the ground. Work alongside the Head of Operations and the Safety Officer to implement, when necessary, a ground lockdown. Act as a back-up out of hours contact in the event of any emergencies related to the role. Deputise for the Head of Operations in conjunction with the Facilities Manager to ensure an efficient service is maintained throughout the department. Any other duties laid down from time to time consistent with the grading of the post.

Measurable KPI's

Work within the Operations Department budget and take specific responsibility for the costs associated with the role. Ensure that all specific match day and non-match day responsibilities are met and exceeded. Ensure that all annual certificates are in place to ensure the Club obtains the annual Safety Certificate from Nottinghamshire County Council. Receive positive feedback from the ECB venue monitoring report to include all areas of responsibility for ground operations. * Qualitative feedback from key partners, customers and staff members.